Customer Service Assistant

Provide contact and liaison between customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service consistent with customer expectations, company policy and profit \& quality requirements. Back up to Sales \& Purchasing Departments. Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Enter customer’s orders to company software and assign delivery date according to their location. Coordinate deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers. Maintain \& improve customer data \& filing system (digital \& physical). Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Review customer’s invoices after the delivery and make necessary corrections when needed it. Inform customers on changes in delivery schedule, products changes, product recalls, special orders , new \& discounted items, etc. Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim results and any adjustments; refer unresolved customer complaints to designated departments for further action. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Respond to product inquiries from customers. Share new or additional services or products with customers. Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods. Contact all customers affected by product recalls and withdrawals. Apply customer’s payments to the corresponding invoice(s). Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems. Implements and enforces escalation policies \& procedures. Escalates problems to higher level when necessary. QUALIFICATIONS Bilingual English \& Spanish is a must Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred. Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. Excel is a plus. Job Types: Full\-time, Contract Pay: $15\.00 \- $18\.00 per hour Education: * Associate (Required) Language: * english and spanish (Required) Work Location: In person