Application Support Specialist

Is there a Zenika in you? Let’s talk skills and passion first. You’re a **Production Support** specialist who believes that the true test of software happens after the "Go\-Live." You are the guardian of system stability, an expert troubleshooter, and a calm voice during critical incidents. You don’t just restart services; you dig into the code and data to understand *why* things failed, ensuring that our clients’ web solutions are resilient, observable, and high\-performing **Your Role as a Zenika Consultant:** You will take ownership of the "Run" phase for critical applications, ensuring they meet the high standards of a modern production environment. **Core Responsibilities:** * **Production Monitoring \& Health:** Proactively monitor application health and performance using **Datadog** and cloud\-native dashboards. Identify trends before they become outages. * **Incident Management \& Resolution:** Act as the primary responder for application incidents. You will diagnose, mitigate, and resolve issues across **Python, Java, and SQL** layers to minimize business impact. * **Deep\-Dive Root Cause Analysis (RCA):** Conduct thorough investigations into recurring issues. Partner with development teams to implement long\-term fixes and prevent future occurrences. * **Cloud Operations \& Deployment:** Support applications hosted on **AWS** . Assist in the deployment of new releases and patches via **CI/CD pipelines** , ensuring safety and rollback readiness. * **System Optimization:** Analyze application performance and implement tuning measures (SQL optimization, resource scaling) to ensure system sustainability. * **Operational Excellence:** Identify opportunities to automate manual support tasks (toil). Maintain high\-quality runbooks and technical documentation for the support knowledge base. * **Stakeholder Engagement:** Provide clear technical support to end\-users and communicate effectively with diverse stakeholders during high\-pressure situations. **What you bring:** * Only Singaporeans or PRs may apply due to the nature of the project. * **Experience:** At least **5 years** of hands\-on experience in application support or production engineering. * **Languages:** Strong command of **SQL** * **Environment:** Deep familiarity with **Unix/Linux** systems and shell scripting. * **Cloud \& Tools:** Hands\-on experience with **AWS** , **Datadog** , and **Git** . * **DevOps Literacy:** Understanding of **CI/CD pipelines** and the Systems Development Life Cycle (SDLC). * **Mindset:** An Agile, fast learner who enjoys complex problem\-solving and works well in a collaborative team environment. **About Zenika** Founded by developer Carl Azoury, Zenika is a consultancy built around community, transparency, and craftsmanship. Our passionate team advises clients with expertise in open\-source technologies and modern solutions **Why Join Zenika?** * **Professional Growth:** Access 28,000\+ Zenika\-led training sessions and work with industry leaders like Google Cloud. * **Global Community:** Connect with fellow experts through our annual **TechnoZaures** and share skills across 11 global locations. * **Impact:** Take on challenging projects where your expertise directly ensures the success of large\-scale web solutions. **Ready to lead the way in production excellence? Apply NOW!**