Law Firm Practice Support Specialist

**Job Summary** Fractional Firm Advisors helps law firms strengthen their operations and build the management infrastructure they need to grow. We are seeking a resourceful, technology-savvy Law Firm Operations Specialist to provide hands-on support to our law firm clients. This role is ideal for an experienced law firm professional who enjoys solving problems, improving processes and helping teams use technology more effectively. Candidates with paralegal, legal administrative or law firm operations backgrounds are encouraged to apply. We will ONLY accept candidates who have worked in a LAW FIRM in an administrative role. **What you will do** Working with FFA leadership, advisors and client teams, you will: * Help identify and resolve operational bottlenecks and implement practical improvements. * Support and improve client intake, follow-up, onboarding and new matter opening processes. * Help organize conflict-check workflows. * Help clients use practice management and other legal technology more effectively, including organizing data, configuring workflows, troubleshooting routine issues and coordinating with software support. * Develop and maintain standard operating procedures, checklists, templates and training materials. * Help train law firm staff on systems and administrative processes. * As assigned, support billing workflows, including preparing prebills, coordinating attorney review, tracking approvals and distributing approved invoices. * Track assignments, follow through on outstanding items and provide clear progress updates. * Handle confidential client and firm information with care and discretion. **Required qualifications** * At least three years of experience working in a law firm. * Strong proficiency with legal technology, including hands-on experience using practice management or case management software. * Practical understanding of law firm workflows and the working relationships among attorneys, staff and clients. * Ability to learn new systems, troubleshoot problems and translate instructions into reliable processes. * Strong organization, attention to detail and follow-through. * Clear, professional written and verbal communication. * Ability to manage competing priorities, work independently and ask thoughtful questions when clarification is needed. * Sound judgment and discretion when handling sensitive information. **Preferred qualifications** * Experience with Clio Manage and/or Clio Grow. * Current or previous experience as a paralegal. * Familiarity with conflict checks, including gathering party information, searching records, documenting results and escalating potential conflicts. * Experience with client intake, onboarding and matter opening. * Experience preparing legal bills or coordinating prebill review and invoice distribution. * Experience documenting procedures, improving workflows or training colleagues. * Experience supporting a small or midsize law firm across several administrative functions. **What success looks like** You help clients move work forward, reduce administrative delays and establish processes their teams can consistently follow. You are comfortable both completing operational tasks and finding practical ways to make those tasks easier and more reliable. Pay: $35.00 - $40.00 per hour Expected hours: 20.0 per week Experience: * Clio: 3 years (Preferred) Shift availability: * Day Shift (Required) Work Location: Remote