Service Coordinator

**Position Summary** The Mechanical Service Coordinator handles daily service calls, schedules technicians, and serves as a primary contact for customers. This position works closely with the Mechanical Service Manager and field technicians to keep service operations organized, respond to customer needs, and maintain accurate service records. **Essential Duties and Responsibilitie**s · Receive customer calls and emails, gather service details, and create work orders. · Schedule and dispatch HVAC technicians based on urgency, location, availability, and skill level. · Coordinate emergency calls, preventive maintenance visits, repairs, and follow-up appointments. · Monitor technicians’ schedules and job progress, adjusting assignments as priorities change. · Communicate appointment details, schedule changes, and service updates to customers and technicians. · Confirm technicians have the job information, site access instructions, and supporting documents needed for each assignment. · Track outstanding work orders, parts availability, and return visits. · Coordinate with vendors and internal staff regarding parts orders and delivery dates. · Review completed service tickets for accuracy and completeness before submitting them for billing. · Assist with technician time entry, purchase orders, and other service department paperwork. · Maintain accurate customer records, equipment information, and service history. · Keep the Mechanical Service Manager informed of scheduling conflicts, customer concerns, and unresolved service needs. · Perform other administrative duties as assigned. **Qualifications** · High school diploma or equivalent. · Previous dispatching, scheduling, customer service, or administrative experience preferred. · Experience in HVAC, mechanical service, construction, or a related industry desireable . · Strong organizational skills and the ability to manage multiple priorities in a busy environment. · Clear, professional communication and a customer-focused approach. · Ability to remain calm, solve problems, and adjust to changing schedules. Job Type: Full-time Pay: $22.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Education: * High school or equivalent (Preferred) Experience: * Microsoft Office: 1 year (Preferred) * Customer Service: 1 year (Preferred) Work Location: In person