Front Desk Supervisor

Guest service agents conduct the business of the hotel’s front office, including customer services, record keeping, telephone operations, guest transportation, reservations taking and other related activities. Guest service agents must meet (but are not limited to) the following requirements: * Perform clerical tasks related to front-office, telephone, reservations and guest transportation functions * Communicate with hotel employees in other departments, including sending and receiving regularly schedules reports. * Make credit and payment arrangements with the hotel’s customers in accordance with Company policies. Collect advance deposits and other payments from customers. Control and safeguard the payment of funds from customers. * Conduct hotel site-inspection tours for prospective clients and guests. * Coordinate special guest requests with the maintenance and housekeeping departments. * Review and adhere to all manuals and other policy updates. * Greet and accommodate arriving hotel guests. * Take, revise, record and confirm guestroom reservations. * When directed by management and subject to our policies regarding lobby coverage and guest transportation, where applicable, drive the hotel van to transport hotel guests and materials. * Efficiently and congenially check-out departing hotel guests. * Respond helpfully to guests’ special requests. * Issue and control guestroom and administrative keys. * Prepare reports for management’s review. * Complete several times checklists during each shift. * Issue Employment Applications to all requesting to apply for employment; and receive, record and distribute completed Employment Applications. * Receive, store and return guests’ checked luggage and packages. * Provide accurate information to guests and visitors regarding area attractions, activities and events. Provide accurate directions. * Make entries to and read the Guests Services Log every shift. * Complete other assignments and perform other tasks as directed by management. * Education: Have a high school degree or equivalent formal education. * Citizenship: Present proof of United States citizenship or authorization to work in the United States. * Language Skills: Has command of oral and written use of the English language and can be clearly understood during telephone conversations. * Transportation: Has access to a personal automobile during all hours. Holds a current, valid driver’s license and automobile liability insurance. Maintains a safe driving record. * Equipment Skills: Is able to use personal computers and had general knowledge of hotel management software. Is able to use calculators, multi-button telephones and general office equipment. * Personal Skills and Characteristics: Is highly motivated. Have good communications skills, organization skills and professional demeanor. Have good initiative, work habits and flexibility. * Work Experience: Has experience working with the public in service or problem-solving roles. * Physical Requirements: Is able to safely lift and carry 40 pounds for the purpose of handling guest luggage, evacuating hotel guests and performing other emergency procedures. Is able to bend, stoop, kneel, reach and squat for filing and using under counter storage. Is able to stand for periods of eight hours with breaks. Is able to drive a Company vehicle. Is able to climb and descend stairs and lift and carry 40 pounds upstairs and downstairs for the purposes of evacuating hotel guests, delivering guest supplies and equipment and responding to guests’ requests. Marin Management, Inc. and the hotels managed by Marin Management, Inc. are equal-opportunity employers. Applicants for employment and employees are provided with equal opportunity without regard to race, national origin, religion, age, gender, physical or mental disability, veteran status or sexual orientation. Equal employment decisions are extended to all persons in all respects of the employment relationship, including, but not limited to, recruitment, hiring, promotion or demotion, training, layoff, recall, transfer, work assignment, rate of pay or other compensation, disciplinary action and termination. Job Type: Full-time Work Location: In person