Customer Insights Lead

* 8 Month Contract * Brisbane Base * $125 P/H **You will be responsible for:** * Leading the collection, analysis and interpretation of customer data and feedback across multiple service channels. * Conducting customer and user research using techniques such as **contextual inquiry, sentiment analysis, usability testing, A/B and multivariate testing, and surveys** . * Performing customer and driver analysis to identify trends, behaviours, pain points and opportunities for service improvement. * Developing high\-quality **customer experience reports, dashboards and actionable insights** . * Translating complex research and analytics into clear recommendations for business and product stakeholders. * Building strong relationships across multidisciplinary teams and embedding customer insights into decision\-making. * Facilitating workshops and presentations and using strong storytelling techniques to communicate research findings. * Contributing to the development and maintenance of customer research and insights repositories. About You You will be an experienced customer insights, research or analytics professional who is comfortable combining **quantitative and qualitative data** to understand customer behaviour and improve services. **You will bring:** * Strong experience collecting, analysing and interpreting customer data and feedback. * Experience working with customer information across **voice, chat, digital and/or face\-to\-face channels** . * Demonstrated experience in customer insights, customer experience, market research, user research or a related discipline. * Strong analytical capability with the ability to identify trends, drivers and meaningful insights from complex datasets. * Experience producing dashboards, reports and executive\-level insights. * Strong stakeholder engagement and relationship management skills. * Excellent written and verbal communication, including workshop facilitation and presentations. * The ability to operate effectively in a **fast\-paced, high\-profile environment with changing priorities** . * Strong collaboration skills and the ability to deliver outcomes within agreed timeframes. If this is something you'd like to be considered for click APPLY NOW or contact David at david.reynolds@talentinternational.com