Front Desk Customer Service Representative

**Job Overview** We are a growing psychiatric mental health practice seeking a dependable, professional, and compassionate Front Desk Customer Service Representative to join our team. This position has the opportunity to grow into a higher-level administrative role for the right candidate. We are looking for someone who enjoys helping people, stays organized in a fast-paced environment, and provides excellent customer service to patients and staff. **Position Details** * Part-time with opportunity to transition into full-time. * Operating hours are Monday through Friday 8:30am - 6:30pm with one Saturday a month (hours vary and are flexible) * Opportunity for advancement * Supportive and professional work environment **Responsibilities** * Greet visitors and clients warmly, ensuring they feel welcomed and attended to in a safe environment. * Manage multi-line phone systems, directing calls efficiently and professionally using proper phone etiquette. * Handle data entry tasks with accuracy in EHR, including filing, proofreading, and maintaining organized records. * Verify insurance benefits, co-pays, deductibles, and eligibility. * Collect co-pays and assist with patient check-in/check-out. * Process prior authorizations through insurance portals and CoverMyMeds. * Support office management duties such as calendar management, appointment scheduling, and basic bookkeeping. Other duties as needed. * Comply with all HIPAA federal laws and regulations. * Assist with general front office coordination and administrative duties. * Help maintain a professional, clean, and welcoming office environment. * Support administrative functions such as organizing meetings, managing office supplies, and supporting tasks as needed. **Qualifications** * Previous office experience or clerical experience preferred but not necessary. * Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry software. * Excellent organizational skills with attention to detail in proofreading, filing, and managing schedules. * Insurance verification or medical insurance experience is a plus, but not necessary * Demonstrated time management skills to prioritize tasks effectively in a fast-paced environment. * Bilingual skills are highly desirable to serve diverse patient populations effectively. * Professional appearance and positive attitude. We are a 100% drug-free workplace. Pay: $12.00 - $16.00 per hour Benefits: * Flexible schedule Experience: * customer service: 1 year (Preferred) Language: * Spanish (Preferred) Work Location: In person