Hotel Assistant General Manager

**Job Summary** We are seeking a dynamic and energetic Hotel Assistant General Manager to lead and oversee daily hotel operations with enthusiasm and precision. In this pivotal role, you will support the General Manager in maintaining exceptional guest service standards, managing hospitality teams, and ensuring smooth financial and operational performance. Your leadership will drive a welcoming atmosphere, foster team collaboration, and uphold the highest levels of hospitality excellence. This position offers an exciting opportunity for a motivated professional to contribute to a vibrant hotel environment while honing their managerial skills. **Duties** * Assist in overseeing all hotel operations, including front desk, housekeeping, food & beverage, and maintenance, ensuring seamless coordination and efficiency. * Supervise and motivate hospitality teams to deliver outstanding guest services aligned with brand standards and guest expectations. * Manage hospitality operations budgets, including revenue management, expense control, and financial reporting to maximize profitability. * Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest experiences. * Ensure compliance with hotel guest service standards, human resources policies, and health & safety regulations across all departments. * Handle guest relations proactively by resolving issues promptly, maintaining high customer service standards, and fostering positive guest interactions. * Support night audit procedures, multi-line phone systems operation, phone etiquette training, and overall hotel management tasks to ensure operational excellence. **Experience** **IHG experience strongly preferred** * Proven supervisory experience within the hospitality industry, ideally in a hotel management or assistant manager role. * Strong background in overseeing daily hotel operations with a focus on customer service excellence. * Experience managing hospitality teams, including training staff on hotel guest service standards and human resources practices. * Demonstrated ability in revenue management, budgeting, financial operations, and managing hospitality operations budgets effectively. * Familiarity with property management systems (PMS), hospitality reservation systems, and property management software is essential. * Multilingual or bilingual skills are highly desirable to enhance guest interactions across diverse populations. * Excellent managerial communication skills combined with leadership qualities that inspire team collaboration and high performance. Join us as a Hotel Assistant General Manager if you’re passionate about delivering memorable guest experiences through energetic leadership and meticulous operational oversight! Pay: $45,000.00 - $50,000.00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person