MLS Support Specialist

**CHS REGIONAL MLS SUPPORT** The Tier 1 Support Specialist aims to handle incoming support requests with patience and efficiency. The main priority is to make sure the members feel they can rely on their local MLS team for help, and reach us when needed. Therefore, excellent customer service is the priority for this position. The ideal candidate would have initiative, be friendly on the phone, and comfortable in guiding licensees through a variety of MLS and membership issues. **TASKS** Answering support inquiries via email and phone Provide first class customer service to members on the MLS products available Proactively help members find resources and tutorials for their needs within the MLS product lineup Escalate issues as needed, to Tier 2 Support Maintain an understanding of the MLS Rules & Regulations Learn/Maintain knowledge on custom software platforms including: · FlexMLS · CRS Data · ShowingTime · SentriLock system · ZenDesk · Cloud Suite **SKILLS** * Experience with real estate and/or MLS software is strongly preferred (if you are licensed, it would need to be in referral). * Excellent customer service must be a strong suit - you'd need an ability to display patience, and help members share the details we need to solve their issues. * Must understand all basic computer/browser functions and office programs (PC and Mac), in order to help members navigate Tier 1 basic computer issues such as clearing cache to help with login issues, etc. * Must be ok spending significant time interacting via phone, and being online 9am-5pm, EST. * A team player who is ready for collaboration on various small department projects. **NON-NEGOTIABLES:** · Must be able to compose well-written, polite correspondence · Must process tasks quickly (we work to provide a 24hr maximum turnaround) · Must be able to initiate a relationship building experience · Must work well with the the MLS team Job Type: Full-time Job Location: remote Training: Our software is specific and would require training unless you are coming from previous RE or MLS work. Otherwise, we do not expect you come to work with full system knowledge immediately. Willing to plan on a month of training and entry level work before escalating to problem solving, with continued training for approximately 4 months. Job Type: Full-time Work Location: Remote