Front Desk Supervisor

**Overview:** A Kolter Hospitality Front Desk Supervisor delivers service excellence to our guest by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel. **Performance Expectations:** * Supervise front desk operations during assigned shift. * Ensure front desk staff is familiar with hotel products and services. * Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. * Assist guests with check in and check out processes. * Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information. * Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. * Communicate with other departments to coordinate and follow up on all guest and room information. * Report any items in need of repair. * Follow all safety procedures while working. **Behavioral Expectations:** * Be effective and innovative in handling and solving problems in the workplace. * Remain positive and helpful while working in a fast-paced environment. * Committed to the success and growth of the company. * Act honorably, even when no one is watching. * Eagerness to grow and/or develop within the company * Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify **General Requirements:** Able to work most weekends and holidays. Report to work on time and in proper uniform. Knowledge and/or ability to operate a computer. Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus. Education: None **Physical Requirements:** Ability to stand/walk for up to 8 hours. Occasional lifting, pushing and pulling. **Kolter Hospitality is proud to be an Equal Opportunity Employer.** *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.*