Support - Customer Service

**Job Summary** We are seeking a dynamic and energetic Support - Customer Service representative to join our team! In this role, you will be providing exceptional support to clients and ensuring their needs are met with enthusiasm and professionalism. Your multilingual skills, combined with your passion for customer support, will help foster positive relationships and enhance client satisfaction. This paid position offers an exciting opportunity to develop your communication and organizational skills while making a meaningful impact in a fast-paced environment. **Duties** **. Communication Management**: Answer incoming inquiries via email, group chat, or social media channels. **. Issue Resolution**: Investigate customer complaints, troubleshoot problems, and offer appropriate solutions. **. Information Provision**: Educate customers on product features, services, and company policies accurately. **. Transaction Processing**: Handle product orders, sellers updates, returns, refunds, and exchanges. **. Data Documentation**: Record detailed summaries of customer interactions and actions taken within CRM systems. **Key Skills and Qualifications** * Bilingual in **Vietnamese and English** * **Interpersonal Soft Skills**: High levels of empathy, patience, active listening, and a positive, professional demeanor. * **Communication Proficiency**: Excellent verbal and written communication skills to deliver concise, clear answers. * **Problem-Solving Skills**: Analytical ability to diagnose issues, handle difficult conversations, and resolve conflicts. * **Technical Aptitude**: Proficiency with CRM * **Operational Capabilities**: Strong multitasking, time-management, and organizational skills to handle high volumes of inquiries. * **Education & Experience**: A high school diploma or GED is standard Join us as a Support - Customer Service professional where your enthusiasm meets opportunity! Bring your excellent communication talents, technical proficiency, and passion for helping others to create memorable customer experiences every day! Pay: $15.00 - $20.00 per hour Expected hours: 8.0 per week Benefits: * Health insurance * On-the-job training * Paid time off Work Location: In person