Assistant Front Office Manager

**Job Overview** Join our dynamic hospitality team as an Assistant Front Office Manager, where you will be the heartbeat of our guest experience! This energetic role is perfect for a proactive, customer-focused professional eager to lead front desk operations, ensure seamless guest interactions, and uphold the highest standards of hospitality management. You will oversee daily front office activities, support guest relations, and coordinate with various departments to deliver exceptional service in a fast-paced resort environment. Your leadership will inspire a welcoming atmosphere that makes every guest feel valued and at home. **Responsibilities** * Supervise front desk staff to ensure efficient check-in and check-out processes, maintaining excellent phone etiquette and multi-line phone system management. * Assist guests with reservations, modifications, and cancellations using PEP. * Handle guest inquiries, complaints, and requests promptly to resolve issues with customer service problem-solving skills, ensuring guest satisfaction at all times. * Coordinate night audit procedures and oversee late-night front desk operations to guarantee accurate financial reporting and smooth overnight transitions. * Enforce hotel emergency procedures and safety protocols to safeguard guests and staff while maintaining compliance with hotel policies. * Collaborate with housekeeping, maintenance, and security teams to ensure property cleanliness, safety standards, and overall guest comfort. * Support the onboarding and training of front office team members to uphold service excellence and operational standards across all shifts. **Experience** * Proven experience in hospitality management or front desk operations within a hotel or resort setting. * Strong knowledge of PEP * Familiarity with hotel emergency procedures, guest services, and resort-specific operations enhances your ability to excel in this role. * Demonstrated expertise in customer service, guest relations, and handling complex customer service issues with professionalism. * Previous experience managing night audit processes or working with multi-line phone systems is advantageous. * A background in hospitality reservation systems combined with excellent phone communication skills will set you apart as a candidate. Embark on a rewarding career where your leadership transforms guest experiences into memorable moments! We are committed to fostering an inclusive environment that values your skills and passion for hospitality excellence. Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Work Location: In person