Hotel Operations Manager

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest service, efficient operational performance, and profitability. This role supervises multiple departments including front desk, housekeeping, maintenance, and food & beverage, ensuring that service standards, safety policies, and operational procedures are consistently followed. **Key Responsibilities** **Operations Management** * Oversee daily hotel operations including front office, housekeeping, maintenance, and guest services. * Ensure all departments operate efficiently and deliver high levels of customer service. * Monitor occupancy, reservations, and guest satisfaction levels. **Staff Supervision & Leadership** * Recruit, train, schedule, and supervise department managers and staff. * Conduct performance evaluations and provide coaching for team development. * Foster a positive, service-oriented work environment. **Guest Experience** * Ensure exceptional guest service and resolve guest complaints or concerns promptly. * Maintain high standards for cleanliness, comfort, and service quality. * Implement strategies to improve guest satisfaction scores and reviews. **Financial & Administrative Oversight** * Assist in budgeting, forecasting, and cost control. * Monitor expenses, labor costs, and operational efficiency. * Prepare operational reports and analyze performance metrics. **Compliance & Safety** * Ensure compliance with hotel policies, safety regulations, and local hospitality laws. * Maintain health, sanitation, and security standards. * Oversee emergency procedures and safety training. **Coordination & Strategy** * Work with the General Manager to implement operational strategies. * Coordinate with sales and marketing teams to support occupancy and revenue goals. * Identify opportunities to improve operational efficiency and guest services. **Qualifications** * Bachelor’s degree in hospitality management, Business Administration, or related field preferred. * 3–5+ years of hotel management or hospitality operations experience. * Strong leadership and team management skills. * Excellent communication and problem-solving abilities. * Knowledge of hotel management systems (PMS) and operational software. * Ability to work flexible hours, including evenings, weekends, and holidays. **Key Skills** * Leadership & team development * Customer service excellence * Operational management * Budgeting and financial oversight * Conflict resolution * Time management and organization **Working Conditions** * Fast-paced hospitality environment. * Extended standing and walking may be required. * May require evening, weekend, and holiday shifts depending on hotel operation Pay: From $45,000.00 per year Benefits: * 401(k) * Employee discount * Paid time off Work Location: In person