Digital & Technology Manager

**Digital \& Technology Manager** Our client, a growing organisation working to support healthier environments and better outcomes, are currently recruiting for a Digital \& Technology Manager to join their team on a permanent basis. As Digital \& Technology Manager, you will lead across CRM, applications, data, web, automation, integrations and AI, working directly with senior leadership on digital transformation. **Responsibilities** * Own and develop the organisation’s Zoho CRM and wider Zoho One ecosystem * Configure workflows, automation, custom modules, Blueprints, APIs and integrations * Build and maintain custom applications, databases and business systems * Own the technical infrastructure behind the organisation’s multi\-site web estate, including domains, DNS, hosting, SSL and CMS * Manage and develop the client portal and digital services * Own marketing technology, including email automation, segmentation and deliverability * Manage data, reporting and analytics across the business * Brief, manage and quality\-assure offshore/remote development resources * Identify and implement opportunities for automation and AI/LLM integration * Develop and deliver the organisation’s digital transformation roadmap * Work closely with the CEO, CFO/COO and senior leadership team to translate business priorities into practical technology solutions * Ensure appropriate GDPR, cyber security and technology governance * Evaluate new technologies and identify opportunities to improve efficiency, data quality, customer experience and commercial performance * Develop the digital function over time, including building and leading a small internal team **Requirements** * 5\+ years’ hands\-on experience with Zoho CRM or a comparable CRM, such as Salesforce or HubSpot * Strong experience configuring CRM systems rather than simply using them * Demonstrable experience with workflows, automation, custom modules, Blueprints, APIs and integrations * Broader experience across Zoho One or an equivalent technology ecosystem, ideally including at least three areas such as Creator, Projects, Campaigns, Mail, Analytics or WorkDrive * Experience building a custom application or database from scratch, ideally using Zoho Creator or a comparable low\-code platform * Experience managing and directing an offshore or remote development team * Hands\-on experience owning a live multi\-site web estate, including domains, DNS, hosting, SSL and CMS * Experience with email marketing technology, including automation, segmentation and deliverability * Experience implementing an AI/LLM integration or workflow in a live business environment * Practical understanding of GDPR and cyber security * Strong commercial awareness and the ability to connect technology decisions to business outcomes