Support & Training Specialist

At TrustFunds, we revolutionize the real estate industry by being the first in the nation to offer the ability for earnest money to be paid electronically. Our industry-leading, web-based, mobile-optimized software offers convenience and improves security for Multiple Listing Services (MLS), Real Estate Brokers, Real Estate Agents, Title Companies, Law Firms and Buyers. Job Objective: Responsible for top-notch support of all customers, and training for new members as a part of their onboarding. Will provide email, web ticket and phone client support to MLS Staff, Brokers, Agents, Title Companies, Law Firms and Buyers. Will represent TrustFunds in the highest professional manner in all relationships and communications and establish and maintain a strong customer-focused reputation. Responsibilities:  Provide client support by answering email, web ticket and phone inquiries. Delegate as appropriate to team members for Implementation or Technology escalations.  Follow procedures to thoroughly document client specifications and support issues in Zendesk or other applications.  Manage the Zendesk system, including updating and adding to the knowledge base and maintaining canned response automations.  Conduct new member training with brokers, title companies, and administrators. Assist in account customization as requested, ensure familiarity with the tools available, and leave the customer with a warm feeling about our company and level of support.  Gather client feedback about the software to compile product development ideas. Job Specifications: * 1-3 years’ customer service, real estate and/or business experience is required * Strong customer service background. * Strong written and oral communication skills. * Positive attitude and calm demeanor, with ability to communicate effectively in many different situations. * Prior experience in the real estate industry preferred. * Process-driven, and excellent at achieving consistent results. * Strong computer skills. * Great attention to detail. * Ability to work from a home office. ort Technology Respond to careers@trustfunds.us.com We offer a fantastic people-first workplace where you can truly thrive. Our benefits package includes insurance, company-paid holidays, paid time off – including your birthday off and dedicated wellness days to recharge. In addition we offer a 401k with a generous company match. Team members also enjoy ongoing growth through learning days and development opportunities. We are thrilled to hire people committed to the expansion of innovative technology and providing our rapidly growing membership with the very best in personalized, professional service. We take our jobs seriously, but have tons of fun while doing so. If you want an opportunity to be involved in an entrepreneurial setting with room to grow, this is the role for you!