Area Hotel General Manager

**Position Overview:** The Area General Manager provides hands-on leadership, support, resources and guidance to the management teams of assigned Hilton and Marriott Matrix Hotels properties located in the Queensbury, NY area. This position is responsible for overall hotel profitability, guest and associate satisfaction, operational efficiency, brand compliance and the condition of each hotel. Working closely with property leadership and corporate teams, the Area General Manager develops and executes operating strategies aligned with ownership and brand objectives, builds strong management teams and ensures consistent follow-through on financial and operational priorities. The role requires a visible presence at assigned hotels, sound independent judgment and a commitment to delivering measurable results. **Job Responsibilities:** *Multi-Property Operations & Execution* * Lead operations across assigned hotels, including rooms, housekeeping, front office, maintenance, food and beverage, banquets and sales where applicable; establish priorities and performance expectations aligned with company, ownership and franchise objectives. * Maintain a visible, hands-on presence during peak periods, special events, guest issues and operational challenges; provide direct guidance to property management teams. * Conduct routine property walks, departmental reviews and inspections; document deficiencies, identify root causes, assign corrective actions and verify lasting resolution. * Coordinate staffing, resources and operational support among hotels; communicate promptly with property and corporate leadership on emerging needs and priorities. * Lead assigned pre-openings, transitions, conversions and special initiatives, ensuring readiness, accountability and timely execution. *Financial Management, Budgets & Controls* * Own financial results across assigned hotels, with accountability for profitability, labor productivity, controllable expenses and approved operating goals. * Lead annual operating budgets and support capital budgets and business plans; review monthly P&Ls, budget variances and prior-period results and drive corrective action. * Prepare, review and challenge weekly forecasts and projections based on actual business trends and operating conditions. * Oversee labor scheduling, payroll, purchasing, inventory, utilities, food and beverage costs, vendor contracts and other operating controls. * Ensure accurate, timely property reporting and coordination with corporate accounting; coach hotel leaders to use financial data and balance cost control with service. *Sales, Marketing & Revenue Management* * Actively guide sales, marketing, business development and revenue strategies to improve occupancy, ADR, RevPAR, market share and profitable revenue. * Partner with sales and revenue teams on pricing, business mix, booking pace, channels, group opportunities and market trends; participate in regular commercial calls. * Establish and monitor sales goals and marketing plans; hold leaders accountable for execution and measurable results. * Evaluate group and negotiated business for total hotel profitability, operational impact and guest experience—not production volume alone. * Maintain key client, partner and community relationships and pursue new business opportunities. *Guest Satisfaction, Brand Standards & Quality Assurance* * Set consistent guest service expectations and monitor satisfaction scores, brand reports, reviews and other feedback to identify and correct recurring issues. * Ensure compliance with franchise standards, quality assurance programs, company policies and applicable service and safety requirements. * Prepare hotels for brand inspections; review findings, assign corrective actions and verify completion. * Model excellent guest service, support VIP and key-account experiences, resolve significant complaints and coach teams on guest-facing service behaviors. *People Leadership, Human Resources & Development* * Recruit, select, coach, evaluate and develop hotel management teams; strengthen leadership capabilities and succession planning across assigned properties. * Establish clear accountability for General Managers and department leaders through objectives, action plans, regular follow-up and documented performance reviews. * Oversee staffing, scheduling, orientation, training, cross-training and professional development to meet business and service needs. * Partner with Human Resources on employee relations, performance management, investigations, staffing decisions and policy compliance; address concerns fairly and promptly. * Foster an inclusive, respectful work environment and lead by example in professionalism, communication, composure and sound decision-making. *Property Condition, Capital Projects, Safety & Asset Protection* * Protect asset condition through regular inspections of guest rooms, public spaces, back-of-house areas, grounds and mechanical spaces; reinforce cleanliness and preventive maintenance standards. * Plan and coordinate capital projects, renovations, repairs and brand-required upgrades with property leaders and corporate teams. * Ensure compliance with safety, security, franchise and legal requirements; identify hazards and direct prompt corrective action. * Oversee emergency preparedness and response to serious building, safety or security incidents, including timely escalation. * Safeguard ownership assets through disciplined vendor management, contract compliance and purchasing controls. *Corporate Alignment & Reporting* * Align property decisions with ownership objectives, company values, approved business plans and strategic priorities. * Provide timely, accurate reporting on financial and operating performance, staffing, guest service, property condition and outstanding risks. * Escalate issues early with recommended solutions and follow through; exercise independent judgment within delegated authority. * Collaborate with corporate finance, HR, sales, revenue management, facilities and ownership representatives; complete assigned special projects. **Qualifications:** * Progressive hotel leadership and prior General Manager experience required, with demonstrated profitable operations and team development; multi-property leadership strongly preferred. * Rooms operations and financial management experience required; food and beverage, banquets, resorts and major franchise quality assurance experience preferred as relevant. * Bachelor’s degree in Hospitality Management, Business Administration or related field preferred; equivalent practical experience considered. * Ability to interpret P&Ls, budgets, forecasts, revenue reports, labor metrics and operating performance data. * Strong communication, organization, problem-solving, coaching, decision-making and follow-through; ability to travel regularly and work a flexible schedule. **Mental Requirements:** * Communicate clearly in spoken and written English; listen to and understand concerns raised by guests and associates. Additional language skills helpful. * Analyze complex information from multiple sources, evaluate alternatives, solve problems proactively and apply sound mathematical and financial reasoning. * Prioritize competing demands, exercise good judgment and maintain composure and objectivity in high-pressure situations. **Physical Requirements:** * Extended hours, standing and walking may be required, including travel between assigned hotels. * Ability to bend, stretch, stoop and reach; occasionally exert up to 20 pounds of force and frequently up to 10 pounds to lift, carry, push or pull objects. * Ability to work in environments with varying temperatures and noise levels. Pay: $115,000.00 - $135,000.00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off Work Location: In person