Customer Service Representative

**Role Overview** The Customer Service Representative is responsible for managing inbound and outbound customer communications, resolving service requests, and handling medical records with strict HIPAA compliance. They serve as a liaison between customers and laboratory services across multiple platforms. **Key Responsibilities** * Handle customer calls and online requests to address product and service issues * Qualify and establish new customer accounts for Labcorp products and services * Notify clients of test results accurately and promptly * Review test forms for accuracy and report discrepancies * Maintain HIPAA compliance while managing medical records and CRM data **Qualifications & Skills** * High school diploma or GED * Minimum one year of customer service experience * Proficiency in Microsoft Office * Strong verbal and written communication skills * Contact center experience is preferred * Healthcare experience in clinical or hospital settings is a plus