HVAC Customer Service Representative (CSR) / Dispatch Coordinator.

HVAC Customer Service Representative (CSR) / Dispatcher **Job Type:** Full-Time **Schedule:** Monday–Friday | 8:00 AM – 5:00 PM **Experience:** 3–5 Years Preferred **Pay:** Competitive, Based on Experience Job Description We are a growing HVAC company seeking an experienced, organized, and motivated **CSR / Dispatcher** who can multitask, think on their feet, and take initiative without constant supervision. We're looking for more than someone who answers phones and schedules appointments. We need a proactive problem solver who can keep the dispatch board moving, provide excellent customer service, and assist with daily office operations. Key Responsibilities * Answer incoming calls and provide exceptional customer service. * Actively manage and adjust the dispatch board to maximize technician productivity. * Schedule, confirm, and reschedule service appointments as needed. * Proactively fill scheduling gaps and coordinate technician availability. * Make outbound calls for customer follow-ups and accounts receivable collections. * Communicate effectively with technicians, customers, and management. * Assist with administrative tasks and daily office operations. * Anticipate problems, prioritize tasks, and resolve scheduling conflicts independently. Qualifications * **3–5 years of HVAC or home service CSR/dispatch experience preferred.** * **ServiceTitan experience strongly preferred.** * Strong organizational, communication, and multitasking skills. * Calm, collected, and professional under pressure. * Confident making outbound calls, including collections. * Self-starter who takes initiative and works independently. * Dependable, detail-oriented, and accountable. What We're Looking For Someone who **thinks ahead, takes ownership, and gets things done without having to be asked.** You should be comfortable handling a busy office, making decisions on the fly, and keeping daily operations running smoothly. What We Offer * Full-time, year-round employment. * Monday–Friday, 8 AM – 5 PM. * Competitive pay based on experience. * Opportunity for growth within the company. **If you're an experienced CSR / Dispatcher who thrives in a fast-paced environment and knows how to take charge of your responsibilities, we'd like to hear from you!** Pay: $20.00 - $25.00 per hour Expected hours: 40.0 per week Benefits: * On-the-job training * Paid time off * Parental leave Education: * High school or equivalent (Preferred) Experience: * Dispatching: 3 years (Required) Ability to Commute: * Venice, FL 34293 (Required) Work Location: In person