Customer Service Representative

**Schedule** **8am - 5pm; rotating work days** **Position Overview:** The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers. **Essential Job Functions** * Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels * Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor * Ensure accurate information is in in company-related software (SixWheel) to properly execute the delivery and pickup * Perform basic updates to company software (SixWheel, ADP, etc.) to meet required service levels * Deliver the highest quality of customer service as expected in our vendor Service Level Agreements * Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values * Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly. * Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI. * Perform other duties as assigned **Job Requirements** * **This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.** * Solid verbal, written, and collaborative communication skills * Effective organization, time-management, and problem-solving skills * Demonstrated ability to thrive in a fast-paced environment * Great attention to detail * Ability to multitask **Other Skills/Abilities** * Proficient with Microsoft Office Suite or related software * Basic data entry skills * Out of the box thinking. Comfortable to Question Status Quo