General Manager - Restaurant

GENERAL MANAGER **On Swann | Tampa, Florida** **Experienced Fine Dining Leaders Only** About On Swann On Swann is an established, high-volume, upscale dining restaurant in Tampa's Hyde Park Village, known for its commitment to exceptional food, genuine hospitality, and an elevated guest experience. We are seeking an accomplished General Manager with a proven history of leading successful fine dining operations, delivering strong financial results, and developing high-performing teams. **This is not an entry-level General Manager opportunity.** We are looking for a seasoned hospitality professional who has demonstrated success in a comparable restaurant environment and is ready to lead with confidence, accountability, and purpose. Minimum Qualifications — Non-Negotiable * **Minimum 5 years of experience as a General Manager in a high-volume, full-service fine dining or upscale dining restaurant.** * Demonstrated financial acumen, including full P&L accountability, budgeting, forecasting, labor management, cost controls, and profitability. * Proven success recruiting, training, mentoring, and promoting employees into leadership positions. * Strong leadership skills with a demonstrated ability to build an accountable, motivated, and service-driven team. * Extensive experience delivering exceptional guest experiences and resolving complex guest relations situations. * Proven ability to manage high-volume operations without compromising hospitality, food quality, or service standards. * Strong working knowledge of elevated food, wine, cocktails, and fine dining service expectations. **Candidates who do not meet the minimum five years of General Manager experience in a comparable restaurant environment will not be considered.** Key Responsibilities **Leadership & People Development** * Build, inspire, and retain a high-performing front-of-house management and service team. * Establish a culture of accountability, professionalism, teamwork, and genuine hospitality. * Develop employees through structured training, ongoing coaching, performance evaluations, and clear opportunities for advancement. * Identify future leaders and create measurable development plans that prepare them for greater responsibility. * Lead by example, maintaining a visible and engaged presence throughout daily operations. * Address performance issues promptly, professionally, and consistently. **Financial & Operational Performance** * Take ownership of restaurant financial performance, including revenue, profitability, labor costs, and controllable expenses. * Analyze financial statements, identify opportunities, and implement strategies that improve business performance. * Manage scheduling, staffing levels, and operational efficiencies while protecting the guest experience. * Establish and maintain consistent operational standards across all areas of the restaurant. * Collaborate with ownership and culinary leadership to achieve financial and operational goals. **Guest Experience & Hospitality** * Deliver an exceptional, consistent guest experience that reflects On Swann's commitment to elevated hospitality. * Maintain a strong floor presence, actively engaging guests and supporting the service team. * Build lasting guest relationships and foster repeat business. * Handle guest concerns with professionalism, urgency, and genuine care. * Continuously elevate service standards through training, observation, and feedback. What Success Looks Like The right candidate will have a documented history of: * Improving restaurant profitability through disciplined financial management. * Developing employees into supervisors, managers, and future leaders. * Building strong teams with improved retention, engagement, and accountability. * Elevating guest satisfaction and service consistency. * Creating a positive, professional culture where employees are challenged, supported, and proud to work. Who We Are Looking For We want a leader who understands that **great restaurants are built by great people.** Our ideal General Manager is financially disciplined, operationally strong, passionate about hospitality, and committed to developing others. We are not looking for someone who simply manages shifts or maintains the status quo. We are looking for someone who takes ownership of results, raises standards, builds future leaders, and consistently makes the restaurant better. Application Requirements To be considered, applicants must submit a resume clearly demonstrating at least five years of qualifying General Manager experience. Qualified candidates should be prepared to discuss specific examples of financial results, team development, employee advancement, and operational improvements achieved under their leadership. **Only candidates meeting the stated minimum qualifications will be considered.** Pay: $85,000.00 - $100,000.00 per year Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Paid training * Vision insurance Application Question(s): * Have you been in a general manager position for 5 years? * Have you worked in a fine dining or upscale restaurant as a GM? Is so, where? * As a GM, how many managers did you manage? * As you enter into a new phase of your career with a new company, what is it that you're looking for and what do you believe you can bring that will improve the overall operations? Work Location: In person