Duty Manager

Job Description Crazy About You is seeking a confident, organized, and customer-focused Duty Manager to oversee daily restaurant operations and ensure a high standard of hospitality. The successful candidate will take responsibility for coordinating staff, managing service activities, addressing guest concerns, and maintaining efficient operations throughout assigned shifts. This role requires strong leadership, sound decision-making, and the ability to motivate a team while creating a welcoming and enjoyable dining experience. Key Responsibilities * Oversee daily restaurant operations during assigned shifts to ensure smooth and efficient service. * Supervise front-of-house and support staff, providing clear direction and assistance. * Coordinate with kitchen, bar, and service teams to maintain timely and accurate order delivery. * Welcome guests and ensure they receive friendly, attentive, and professional service. * Handle guest complaints, feedback, and service concerns promptly and professionally. * Monitor staff performance and ensure employees follow established service standards. * Assist with staff scheduling, shift assignments, break coordination, and coverage when required. * Conduct shift briefings to communicate daily priorities, reservations, and operational updates. * Ensure dining areas, service stations, and guest facilities remain clean and organized. * Monitor stock levels and coordinate replenishment of essential restaurant supplies. * Support cash handling, payment processing, and end-of-shift reconciliation procedures. * Oversee opening, closing, and handover activities in accordance with company procedures. * Ensure compliance with food safety, sanitation, workplace safety, and relevant regulations. * Assist with training and coaching team members to improve service quality. * Monitor service efficiency and identify opportunities to improve guest satisfaction. * Respond to operational challenges and make appropriate decisions within assigned authority. * Communicate staffing issues, incidents, and operational updates to senior management. * Promote teamwork, accountability, and professional conduct across the restaurant. * Help control waste and maintain responsible use of restaurant resources. Qualifications and Skills * Previous experience in restaurant or hospitality operations is preferred. * Experience in a supervisory, shift leader, or duty management role is an advantage. * Strong leadership, communication, and team coordination skills. * Excellent customer service and conflict-resolution abilities. * Ability to make sound decisions and solve problems under pressure. * Good understanding of restaurant service procedures and daily operations. * Familiarity with point-of-sale systems, cash handling, and shift reporting. * Knowledge of food safety, sanitation, and workplace safety requirements. * Strong organizational skills and attention to detail. * Ability to manage multiple responsibilities in a fast-paced environment. * Professional attitude, reliability, and a commitment to high service standards. * Flexibility to work evenings, weekends, holidays, and other scheduled shifts as required. Benefits * Competitive compensation based on experience and company policy. * Opportunities to strengthen leadership and operational management skills. * Collaborative working environment with opportunities to support team development. * Potential opportunities for career progression within hospitality management. * Additional benefits may be available depending on company policy and employment terms. Ideal Candidate The ideal candidate is a dependable and proactive leader who takes pride in maintaining excellent restaurant standards. They can coordinate staff effectively, resolve guest concerns with professionalism, and remain calm when managing busy service periods. With a strong commitment to teamwork, operational efficiency, and guest satisfaction, the Duty Manager will help Crazy About You deliver a consistently positive dining experience. Pay: $23.00 - $29.00 per hour Expected hours: 35.0 per week Benefits: * 401(k) * 401(k) matching * 403(b) * Dental insurance * Health insurance * Paid time off * Paid training * Vision insurance Work Location: In person