Senior Associate/AVP, SRE Operate, Site Reliability Engineering, Technology

**Responsibilities** * Serve as the first line of support for production incidents and service disruptions. * Execute recovery procedures through approved SOPs, runbooks, and automated recovery tools. * Ensure operational alerts and incidents are acknowledged and acted upon within defined SLAs. * Participate actively in major incident management activities to minimise business impact. * Develop sufficient domain knowledge to support multiple applications and services within assigned domains. * Drive adherence to operational procedures, governance standards, and risk controls. * Contribute to operational reporting, service reviews, and continuous improvement initiatives. * Promote a culture of ownership, accountability, and operational discipline. * Participate in knowledge sharing, cross\-training, and capability development programmes. **Requirements** * Minimum 5 years of experience in application support, production support, command centre operations, service operations or related technology operations functions. * Experience supporting mission\-critical applications in a large\-scale enterprise environment. * Willingness to work on shifts, weekends, public holidays, or on\-call rotations where operational support is required. * Knowledge of Linux, Unix, databases, middleware, or cloud technologies. * Good understanding of payments business processes and domain concepts are preferred. * Strong understanding of IT Service Management disciplines including Incident, Problem, Change, and Service Request Management. * Experience with application monitoring, observability, and operational tooling. * Good understanding of application architectures, middleware, databases, cloud technologies, and distributed systems. **Location:** DBS Asia Hub **Job:** Technology **Schedule:** Regular **Employee Status:** Full time