Property Manager

**Position Overview** The Property Manager is responsible for overseeing the day\-to\-day operations of an assigned portfolio of properties. This position serves as a primary point of contact for tenants, coordinates maintenance and vendors, assists with leasing and turnovers, monitors property conditions, and ensures issues are resolved efficiently. This is not simply a desk position. The ideal candidate is comfortable communicating with people, visiting properties, solving problems in real time, coordinating multiple vendors and projects, and making sound decisions without needing constant direction. We are looking for someone who sees a problem and takes responsibility for getting it resolved. **Key Responsibilities** **Tenant \& Resident Management** * Serve as a primary point of contact for tenant questions, concerns, and requests. * Maintain professional, timely, and documented communication with tenants. * Coordinate move\-ins, move\-outs, renewals, notices, and other lease\-related matters. * Address lease violations and tenant concerns consistently and professionally. * Assist with delinquency follow\-up and other account\-related communication. **Maintenance \& Property Operations** * Receive, evaluate, and coordinate maintenance requests. * Dispatch and communicate with contractors, vendors, and maintenance personnel. * Follow maintenance requests through completion rather than simply assigning them. * Obtain estimates and owner approval when required. * Conduct property visits and inspections as necessary. * Identify deferred maintenance, safety concerns, and potential property issues before they become larger problems. * Coordinate emergency maintenance situations when they arise. **Leasing \& Turnovers** * Coordinate vacant\-unit preparation and turnover work. * Assist with property marketing, inquiries, showings, applications, and leasing. * Coordinate cleaners, contractors, maintenance personnel, and other vendors to minimize vacancy time. * Conduct or coordinate move\-in and move\-out inspections. * Maintain accurate documentation regarding property condition and tenant responsibility. **Owner \& Portfolio Management** * Maintain professional communication with property owners. * Provide owners with clear updates regarding significant maintenance, vacancies, tenant issues, and property concerns. * Understand each property's priorities, budget, and operational needs. * Help identify opportunities to improve property performance and reduce unnecessary expenses. * Maintain accurate records within Cody \& Co.'s property management systems. **Compliance \& Administration** * Maintain organized records of leases, notices, inspections, maintenance activity, and tenant communication. * Help ensure properties operate in accordance with leases, company policies, and applicable housing requirements. * Coordinate required inspections, registrations, certifications, and other compliance matters. * Follow Cody \& Co. procedures while identifying opportunities to improve our systems and processes. **What We're Looking For** The strongest candidate will be **organized, accountable, communicative, and comfortable making decisions.** Property management experience is preferred, but we place significant value on problem\-solving ability, professionalism, judgment, and willingness to learn. The ideal candidate: * Communicates clearly and professionally. * Is highly organized and capable of managing many open tasks simultaneously. * Takes ownership of problems through completion. * Is comfortable having difficult conversations when necessary. * Can balance good customer service with enforcement of leases and company policies. * Has strong judgment and knows when an issue needs to be escalated. * Is comfortable working independently. * Can coordinate contractors and hold vendors accountable. * Is comfortable using technology and property management software. * Has reliable transportation and is comfortable traveling to properties throughout the Grand Rapids/West Michigan area. * Wants to grow professionally as Cody \& Co.'s management portfolio expands. **Preferred Experience** Experience in any of the following is beneficial: * Residential or commercial property management * Multifamily housing * Mixed\-use properties * Leasing * Real estate * Maintenance coordination * Construction or contractor management * Customer service * Housing compliance * Property management software Must be 18 years or older, have an active drivers license, and reliable transportation. Pay: From $25\.00 per hour Expected hours: 40\.0 per week Benefits: * Flexible schedule Work Location: In person