Front Desk Supervisor

**Job Overview** We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our front desk team in delivering exceptional guest experiences. In this pivotal role, you will oversee daily front desk operations, ensure seamless check-in and check-out processes, and uphold the highest standards of customer service. Your leadership will foster a welcoming atmosphere, manage guest relations efficiently, and coordinate with other departments to maintain smooth hotel operations. A strong background in hospitality management, multilingual communication skills, and proficiency with property management systems will empower you to excel in this dynamic environment. **Duties** * Supervise and coordinate all front desk activities, ensuring efficient guest check-in and check-out procedures using hospitality reservation systems like OPERA or similar property management systems (PMS). * Lead the front desk team by providing training, mentorship, and support to uphold excellent customer service standards. * Handle guest inquiries, resolve issues promptly through customer service problem-solving techniques, and ensure guest satisfaction at all times. * Manage phone communication with professionalism and courtesy, adhering to proper phone etiquette while addressing guest requests or concerns. * Oversee guest services including reservations, room assignments, billing inquiries, and special requests to enhance overall guest experience. * Enforce hotel emergency procedures and safety protocols to ensure a secure environment for guests and staff. * Collaborate with housekeeping, maintenance, and other departments to facilitate smooth property operations and guest relations. * Conduct night audits when required, ensuring accurate financial reconciliation and reporting for the property. * Maintain detailed records of guest interactions, incidents, and operational logs to support seamless hotel management. **Experience** * Proven experience in hospitality management or hotel front desk supervision within a fast-paced environment. * Strong knowledge of hotel management software such as STAYPM or equivalent PMS platforms. * Excellent customer service skills with a focus on guest relations and problem-solving abilities. * Multilingual or bilingual capabilities are highly desirable to serve diverse clientele effectively. * Familiarity with hospitality reservation systems, property management systems (PMS), and night audit procedures. * Previous resort or hotel experience is preferred for understanding high-volume guest services environments. * Ability to handle emergency situations confidently following established hotel procedures while maintaining composure under pressure. Join us as a Front Desk Supervisor where your leadership will inspire your team to deliver memorable experiences! Your dedication will help create a welcoming atmosphere that keeps guests returning time after time. We value energetic professionals committed to excellence in hospitality! Pay: From $14.00 per hour Benefits: * Employee discount Work Location: In person