Customer Experience Agent in Bangalore

**Key Responsibilities** * Answering customer inquiries Responding to questions about products services pricing and company policies * Resolving customer issues and complaints Addressing customer concerns and finding appropriate solutions * Providing information about products and services Offering details about product features benefits and availability * Taking orders and processing payments Handling customer orders and transactions including billing and payment processing * Managing customer accounts Making necessary changes to customer accounts and providing account information * Handling returns and exchanges Processing returns and exchanges for products or services * Escalating issues to appropriate departments Referring customers to supervisors or other specialized teams when necessary * Maintaining accurate records Documenting customer interactions and transactions * Providing excellent customer service Maintaining a positive and professional attitude while interacting with customers * Collaborating with other departments Working with other teams to ensure a positive customer experience About Company: Myraid is a firm that consists of 3 businesses - Naukri Ninja, Team Infinity, and Home Tutor. Myraid is growing at a great rate and is fulfilling the needs of many people.