Customer Service Representative

Job Summary: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Responsibilities: - Process billing/Invoices- - Answer incoming customer inquiries via phone, email, and chat - Resolve customer issues and complaints with patience and empathy - Process orders, returns, and exchanges accurately - Provide product information and pricing details - Upsell products and services to customers when appropriate - Conduct outbound calls for follow-ups and surveys - Perform data entry tasks accurately and efficiently Experience: - Previous experience in customer service or sales preferred - Excellent phone etiquette and communication skills - Ability to analyze customer needs and offer solutions - Strong multitasking abilities in a fast-paced environment - Familiarity with outbound calling practices Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a dynamic work environment. If you are passionate about delivering top-notch customer service and possess the skills mentioned above, we encourage you to apply. Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Vision insurance Ability to Commute: * Fort Scott, KS 66701 (Preferred) Ability to Relocate: * Fort Scott, KS 66701: Relocate before starting work (Required) Work Location: In person Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Vision insurance Ability to Commute: * Fort Scott, KS 66701 (Preferred) Ability to Relocate: * Fort Scott, KS 66701: Relocate before starting work (Required) Work Location: In person