Customer Service Representative

Description: Nvision, a subsidiary of SBMF Rx, is seeking a full time Customer Service Representative to join our San Antonio team. This is an opportunity to provide phar macy support in an independent retail/specialty pharmacy setting while enjoying a consistent Monday–Friday daytime schedule with no regular evenings or weekends. **Why You'll Love Working Here** * Monday–Friday daytime schedule * No regular evenings or weekends * 6 paid holidays * Independent pharmacy environment with a more personal, patient-focused experience * Paid time off * Medical insurance * 403(b)/retirement benefits * Tuition/educational assistance * Collaborative, close-knit pharmacy team **Day to day responsibilities:** * Answer incoming patient calls and assist with questions and requests * Provide professional and courteous customer service * Document patient interactions accurately * Help resolve patient concerns and escalate issues when appropriate * Maintain patient confidentiality and comply with HIPAA requirements * Assist the pharmacy team with daily administrative and customer-service tasks * Maintain a clean, organized, and professional work environment **About Us: Our Vision & Values** At SBMF Rx, we are committed to becoming a nationally recognized organization through investment in quality, technology, and community. We work together toward this goal by staying grounded in our **RISE** values: * **Respect:** We value others, honor diverse perspectives, and embrace our differences. * **Innovation:** We lean into change, recognizing that healthcare constantly evolves and creativity is key. * **Stewardship:** We practice social and fiscal responsibility in everything we do. * **Excellence:** We deliver accurate, timely service and clear communication to our clients, our community, and one another. Requirements: * Previous pharmacy, healthcare, medical office, or customer service experience preferred * Pharmacy technician experience is a plus * Excellent communication and interpersonal skills * Strong attention to detail and organizational skills * Ability to multitask in a fast-paced pharmacy environment * Comfortable communicating by phone * Professional and dependable * Ability to work effectively as part of a team * Bilingual English/Spanish **required**