Guest Services Manager

**Job Overview** We are seeking an experienced and service\-driven Guest Services Manager to lead our front desk operations and ensure an exceptional guest experience from arrival to departure. The ideal candidate is a strong leader with outstanding hospitality skills, excellent organizational abilities, and a proven track record of managing hotel front office operations. **Prior hotel supervisory experience is required.** Key Responsibilities * Oversee daily front office operations, including Front Desk, Guest Services, and Night Audit. * Supervise, train, coach, and schedule front office team members. * Ensure exceptional guest service and promptly resolve guest concerns and complaints. * Monitor guest satisfaction scores and implement improvements when necessary. * Manage room inventory, occupancy levels, and rate strategies in partnership with hotel leadership. * Ensure compliance with hotel policies, brand standards, and operational procedures. * Review daily reports, cash handling procedures, and audit processes for accuracy. * Recruit, onboard, and develop team members to maintain a high\-performing staff. * Coordinate with Housekeeping, Maintenance, and Sales departments to ensure smooth hotel operations. * Maintain a professional, welcoming, and positive environment for guests and associates. Qualifications * Minimum 2 years of hotel supervisory or management experience required. * Previous experience as a Front Desk Supervisor, Assistant Front Office Manager, Guest Service Manager or Front Office Manager preferred. * Strong knowledge of hotel property management systems (PMS). * Excellent communication, leadership, and problem\-solving skills. * Ability to work flexible schedules, including weekends, holidays, and occasional evenings. * Strong organizational skills with attention to detail. * Proficiency in Microsoft Office and hotel operating systems. Preferred Qualifications * Experience with Marriott, Hilton, Hyatt, IHG, or other branded hotel operations. * Knowledge of revenue management principles and guest satisfaction programs. * Bilingual candidates are encouraged to apply. Physical Requirements * Ability to stand and walk for extended periods. * Ability to lift up to 25 pounds occasionally. * Ability to work in a fast\-paced hospitality environment. Benefits * Competitive salary * Health, dental, and vision insurance * Paid time off * 401(k) with company match (if applicable) * Employee hotel discounts * Professional development and advancement opportunities Why Join Us? At our hotel, we are committed to delivering exceptional hospitality and creating memorable experiences for every guest. We value teamwork, professionalism, and a passion for service. If you are an experienced hotel leader looking to grow your career, we encourage you to apply. **Apply today and become a key part of our hospitality leadership team!** Pay: $65,000\.00 \- $75,000\.00 per year Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Work Location: In person