Customer Service Representative

Our Mission at Concordia Supply is to help churches thrive! Concordia Supply has grown from a small, family-operated business to a national leader in Online Christian Retail serving 100k+ Christian churches nationwide! We are committed to equipping churches with everything they need to spread the Gospel. We are looking for a positive, encouraging, and engaging person to join our customer service team. If you are extremely organized, enjoy solving problems, and enjoy making customers succeed in their mission to serve the kingdom, this job is for you. You'll need to be a very comfortable taking inbound phone calls. You will also need to be very savvy and fast using a computer as this job is 100% done on the computer using cloud based tools such as our CRM, email, slack, and our website platform. You truly need to enjoy talking with and solving order issues for our customers who are primarily pastors, ministry leaders, and church administrators. You'll need to be confident and be a quick learner to succeed in this role. This position is currently for onsite in-person work at our main Rancho Cucamonga, CA office. Your Role Will Include: **Customer Support & Communication** * **Multi-Channel Support:** Responsively handle inbound phone calls, live chats, and emails to assist customers with new orders, order updates, and product-specific questions. * **Proactive Follow-up:** Reach out to customers regarding requested information, order updates, or inquiries (no cold calling). * **Problem Solving:** Confidently resolve order issues, returns, and inquiries with care and efficiency. **Collaboration & Administrative Tasks** * **Cross-Team Collaboration:** Work closely with internal teams to resolve issues swiftly and ensure seamless customer experiences. * **Order & Data Management:** Review web orders, process returns, handle live chat support, and assist with data entry. * **Special Projects:** Participate in special projects assigned by leadership, focusing on continuous improvements in product data and order processing efficiency. **What We’re Looking For** * **Experience:** Minimum of **1+ year of customer service experience** (experience in a multi-channel environment handling calls, chat, and email preferred). * **Communication:** Outstanding verbal and written communication skills with a friendly, patient, and engaging phone presence. * **Tech-Savvy:** Fast and comfortable navigating multiple cloud-based systems simultaneously (e.g., CRM/NetSuite, Email, Slack, Google Workspace, and website platforms). * **Collaborative Mindset:** A team player who enjoys working closely with colleagues across departments to solve problems and support organizational goals. * **Problem Solver:** Confident, proactive, and quick to learn new systems and workflows. * **Organization & Pace:** Strong multitasking abilities and detail orientation in a fast-paced setting. **Position Details** * **Job Type:** Part-Time * **Work Location:** In-person / Onsite at our main office in **Rancho Cucamonga, CA** * **Hours: Early shift - Starting at 6am** Pay: $22.00 - $25.00 per hour Expected hours: 24.0 – 32.0 per week Work Location: In person