Service Technician

**Who we are:** Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories, and hand tools. We pride ourselves on an unrelenting strategic focus on powerful brands, innovative products and exceptional people. Our culture is centred around improving the lives of our users, something that not only drives our product development but underpins everything we do. We are committed to ensuring our people have a great experience at Milwaukee, so in addition to an exciting and challenging role we also provide a range of great employee benefits including: **Discounts & Perks** : Generous discounts on company products. **Personal Development:** Access to professional development programs. **Health & Wellbeing:** Paid Parental Leave and Employee Assistance Program. **Social:** Recognition programs and social events to celebrate our team's achievements. We are currently seeking a Service Repair Technician to join our team in Christchurch. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer's warranty and ACCC regulations to support best in class customer experience. If you're mechanically minded, enjoy problem-solving, and take pride in fixing products, this is your opportunity to build a career with Milwaukee, working on market-leading tools and delivering exceptional service to our customers. **Reporting to the Milwaukee Christchurch Service Centre Manager your duties will include:** * Dismantling and reassembling product to make a diagnosis * Delivering quality repairs within a timely manner * Continuously improving the warranty and service processes looking for ways to streamline where possible * Monitor repair trends and identify stock and spare parts requirements * Ensure compliance with all TTI WHS and company procedures * Ensure your activities comply with relevant acts, legal demands and ethical standards. **Skills and experience required:** * Restricted electrical license or appliance electrical testing licence an advantage, but not essential * A strong technical/mechanical aptitude and keen interest in repairing electrical products. * Strong problem solving skills * Ability to work to set KPI's and self-manage time * Excellent personal presentation and time management skills * Strong interpersonal skills and computer skills *This is an onsite technician role based in our Christchurch Service Centre, with no travel required. Work with market-leading products, be part of a high-performing team, and grow your career with Milwaukee.*