Hotel Manager- Extended Stay America Longview

**Job Summary** We are seeking a dynamic and experienced Hotel Manager to lead the daily operations of our extended stay hotel. In this pivotal role, you will oversee all aspects of hotel management, ensuring exceptional guest experiences, operational excellence, and team leadership. Your expertise in hospitality management, revenue optimization, and staff supervision will drive the success of our property. As a Hotel Manager, you will foster a welcoming environment that aligns with our standards for guest service and operational efficiency, all while managing budgets and maintaining high-performance teams. **Duties** * Oversee the daily operations of the hotel, including front desk activities, housekeeping, maintenance, and guest services to ensure smooth functioning. * Supervise and manage hospitality teams, including hiring, training, scheduling, and performance evaluations to promote a motivated and professional staff. * Implement and uphold hotel guest service standards to deliver an outstanding experience for all visitors. * Manage property management systems (PMS) and hospitality reservation systems to optimize bookings and streamline operations. * Oversee financial operations including budgeting, revenue management, cost control, and ensuring profitability through effective financial management practices. * Lead human resources functions such as staffing plans, employee relations, and compliance with employment laws. * Monitor hotel guest relations by addressing guest inquiries, resolving complaints promptly, and ensuring high levels of customer satisfaction. * Conduct night audits and oversee multi-line phone systems with professional phone etiquette to maintain efficient communication channels. * Develop strategies for revenue growth by analyzing market trends and implementing targeted marketing initiatives. * Ensure adherence to safety protocols and property maintenance standards to provide a secure environment for guests and staff. **Qualifications** * Proven experience in hotel management or hospitality leadership roles with supervising experience in a fast-paced environment. * Strong knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation platforms. * Excellent leadership skills with the ability to manage hospitality teams effectively across multiple departments. * Demonstrated financial acumen including budgeting, revenue management, and managing hospitality operations budgets. * Exceptional managerial communication skills for team coordination and guest interactions. * Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. * Deep understanding of customer service principles and hotel guest service standards. * Experience with night audit procedures and multi-line phone systems is preferred. * Ability to handle human resources functions such as staffing, training, and employee relations with professionalism. Join us in creating memorable stays for our guests while leading a dedicated team! This role offers an exciting opportunity to influence the success of our extended stay property through energetic leadership, strategic oversight, and a passion for hospitality excellence. Pay: $48,000.00 - $52,000.00 per year Work Location: In person