Front Desk Supervisor

**Dual Brand TruHome2 Suites by Hilton Atlanta Airport College Park is seeking an experienced Front Desk Supervisor.** Job Description A Front Desk Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability **What will I be doing?** As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Assign work and supervise team member performance in all Front Desk procedures including, but not limited to, guest check\-in and check\-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability. * Cover Manager On Duty (MOD) shifts. * Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner to include all third party research and follow up. * Support and assist team members in handling guest inquiries and requests and in resolving guest complaints. * Responding to all survey responses, including third party. * Schedule, assign daily work, lead pre\-shift meetings, inform and train team members * Monitor, observe and assist in evaluating team member performance * Monitor lobby traffic and adjust staffing accordingly * Cover overnight shifts when necessary; MOD and Night Auditor duties. * Assist and train team with meeting brand standards and exceeding Guest Service Goals * Hire front desk and night audit staff Job Type: Full\-time Pay: $18\.91 \- $20\.00 per hour Expected hours: 40\.0 per week Benefits: * Employee discount * Paid time off Experience: * Hotel : 2 years (Required) Work Location: In person