Licensed Insurance Customer Service Account Manager

**Job Overview** ---------------- At The Berk Insurance Agency, we believe that insurance is about more than just policies—it is about the people standing behind them. Located in the beautiful coastal setting of Palm Coast, Florida, our office is a hub of collaboration, conversation, and genuine care. We have built our reputation on being the neighbor who always picks up the phone and offers a steady hand during life's unpredictable moments. As a Licensed Insurance Customer Service Account Manager, you will be the heart of our operations. You will spend your days connecting with our clients, helping them protect what they value most, and finding joy in solving their problems. We aren't looking for someone to just process paperwork; we are looking for a teammate who brings a positive attitude and a desire to make a real difference in our community. If you value personal connections, take pride in your work, and want to be part of an agency that treats every client like family, we would love to welcome you to our growing team in Palm Coast. You Must Complete the assetment once you apply and do not call the agency. Salary Range: $38,000\.00 \- $65,000\.00 per year **Benefits** ------------ Annual Base Salary Based on Experience Mon\-Fri Schedule **Requirements** ---------------- Current Florida 2\-20 or 4\-40 insurance license. Minimum of two years of hands\-on experience in a customer\-facing insurance role. Strong command of agency management software and Microsoft Office Suite. Exceptional attention to detail, especially when reviewing policy documents. Ability to clearly explain complex coverage terms to everyday people. Prior experience with carrier\-specific portals is highly valued. **Responsibilities** -------------------- Serve as the primary point of contact for our policyholders, answering questions with warmth and clarity. Process policy changes, renewals, and endorsements accurately and efficiently. Proactively review accounts to identify coverage gaps and offer solutions that bring our clients peace of mind. Maintain clean, up\-to\-date documentation in our systems to ensure we always provide the right information at the right time. Collaborate with our sales team to ensure a smooth transition for new clients joining the agency. Resolve billing inquiries and assist clients in navigating claims processes with patience and support. **About Us** ------------ The Berk Insurance Agency is a Local Allstate with a great Sales culture.