Front Office Manager

**Overview** As Front Office Manager, you’ll lead daily front desk operations and help create a welcoming, well-organized experience from arrival through departure. You’ll coordinate guest services, support the team in resolving concerns, and keep reservations and property management systems (PMS) accurate. Hospitality management, hotel management, and hotel experience are relevant to this role; resort experience is a plus. **Duties** * **Able to travel between both properties with reliable transportation** * Oversee front desk workflows, guest relations, check-in and check-out, and multi-line phone systems. * Coach and coordinate front office staff to deliver attentive customer service and clear client communication. * Manage reservations using hospitality reservation systems, maintaining accurate guest records. * Support night audit processes and follow hotel emergency procedures; escalate issues appropriately. * Your impact: By resolving guest concerns promptly and coordinating reliable front desk service, you help guests feel welcomed and supported throughout their stay. **Skills** * Essential: Customer service, guest services, front desk operations, phone communication, phone etiquette, and customer service problem-solving. * Essential: Familiarity with property management systems (PMS), hospitality reservation systems, and accurate recordkeeping. * Preferred: ON-Q experience, night audit knowledge, and experience in hotel or resort settings. * Preferred: Bilingual or multilingual communication skills to assist a diverse range of guests. * Clear, calm communication and sound judgment when handling requests, concerns, and emergencies. Pay: $50,000.00 - $60,000.00 per year Benefits: * Employee discount * Flexible schedule Work Location: In person