Client Account Representative

Client Account Representative **Guaranteed Weekly Base \+ Commission \| Weekly Pay \| Paid Training** Customer Service Skills. Sales Earning Potential. No Cold Calling. If you're good with people, know how to ask the right questions and enjoy helping customers make decisions, your communication skills can become a career. Our client is expanding its AT\&T retail campaign throughout Fort Worth and is hiring a Customer Account Representative to work directly with customers inside established retail partner locations. **You'll help customers understand available internet, mobile, TV and connectivity services, identify their current needs and recommend relevant options.** No previous telecommunications experience is required. **Paid training is provided.** What You'll Actually Be Doing You'll work face\-to\-face with customers inside partnered retail locations throughout the Fort Worth market. This is not a position where you'll spend your day making cold calls or sitting behind a desk. Your responsibilities include: * Engaging customers face\-to\-face inside established retail locations * Starting natural, professional conversations with shoppers * Building rapport and creating a positive customer experience * Asking discovery questions to understand current internet, mobile and connectivity needs * Learning about customers' existing services and identifying potential needs * Educating customers on available products, services and promotions * Explaining internet, mobile, TV and connectivity options clearly * Helping customers compare available services * Recommending solutions based on individual customer needs * Generating qualified customer interest and sales opportunities * Answering questions about products, pricing and services * Guiding interested customers through the enrollment process * Maintaining accurate customer and account information * Developing productive relationships with retail employees and store leadership * Maintaining current product and promotional knowledge * Tracking customer interactions and individual sales activity * Working toward individual and team performance goals * Participating in ongoing product, customer service and sales training This Isn't About Throwing a Sales Pitch at Everyone Who Walks By. Great sales starts with understanding the customer. Maybe they're paying too much for mobile service. Maybe their current internet isn't keeping up with streaming, gaming or working from home. Maybe they're already paying for several services separately and want to understand their options. Your job is to **start the conversation, ask questions, listen and educate.** You'll learn how to take customers through: **Conversation → Discovery → Product Education → Recommendation → Enrollment → Account Relationship** That means developing real experience in **customer service, consultative sales, relationship building and account development**. **Weekly Pay \| Full\-Time \| W2 \| Paid Training** Your guaranteed weekly base is determined within the advertised range based on experience and applicable compensation criteria. **Performance\-based commission is earned in addition to base compensation.** Commission earnings vary based on individual sales results and the applicable compensation plan. Complete compensation details are reviewed during the interview process. We're hiring for the skills that are harder to teach. **Communication. Confidence. Reliability. Work Ethic. Coachability.** You may thrive here if you: * Genuinely enjoy working with people * Can confidently start conversations * Naturally build rapport * Have strong customer service instincts * Listen before recommending a solution * Communicate clearly and professionally * Enjoy working toward measurable goals * Are motivated by performance and earning potential * Take coaching and feedback well * Are dependable and team\-oriented * Want opportunities for increased responsibility * Are comfortable working in an active retail environment * Have full\-time availability * Can work weekends as required by the retail schedule Your Experience May Be More Relevant Than You Think You don't need previous telecommunications or Spectrum experience. Candidates often transition successfully from: **Customer Service Retail Restaurants Serving Bartending Hospitality Front Desk Electronics Wireless Cell Phone Sales Fitness Athletics Events Promotions Marketing Customer Relations Account Support Sales** Entry\-level candidates and recent graduates are encouraged to apply. What You'll Build HereCustomer Relationship Management Learn how to create trust and maintain a positive customer experience throughout the sales process. Account Development Understand how customer needs, product education and enrollment work together. Telecommunications Develop working knowledge of Spectrum internet, mobile, TV and connectivity products. Consultative Sales Learn how to uncover customer needs before recommending a solution. Customer Acquisition Understand how engagement and product education turn into new accounts. Communication Become more confident explaining products, pricing and service options. Performance Management Learn how customer interactions, conversion and individual performance contribute to team results. Looking for Growth? This doesn't have to be another retail job. Team members who demonstrate consistent performance, reliability and leadership ability may have opportunities to gain experience in: **New\-Hire Training** Team Support **Sales Coaching** Leadership Development **Assistant Management** Territory Development Advancement is based on demonstrated performance and business needs. Work Environment This is an **in\-person retail sales and customer account position** working inside established retail partner locations throughout Fort Worth. **No cold calling. No door\-to\-door sales. No remote sales.** The position requires direct customer interaction and full\-time retail availability, including weekends when scheduled. Pay: $900\.00 \- $1,000\.00 per week Work Location: In person