Process Training Specialist (Quezon City)

**Job Description:** Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers. * A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills. * Facilitate new hire process training training. * Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees * Create and/or acquire training procedure manuals, guides, and course materials. * Conduct TNA for BAU Refreshers * Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements. * Evaluate program effectiveness through assessments, surveys, and feedback. * Conduct coaching and feedback for teams assigned on the floor * Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers **Qualifications:** * At least 2 Years Completed College * At least 3 Years Call Center/BPO **Process/Product Training** experience * Preferably with **Insurance Account** experience * System working knowledge is required; computer experience is desirable. * Proficiency in MS Office with strong PowerPoint and Excel skills * Can demonstrate leadership and facilitation skills. * Self-starter who works independently * Must be amenable to working shifting schedules * Must be amenable to working in our **Bridgetowne, Quezon City Office**