Personal Lines Insurance CSR

**Job Overview** Brook Insurance Associates is looking for a friendly, dependable person with 2-5 years personal lines customer service experience join our team. Spanish language skills a huge plus. **Duties** * Respond promptly and professionally to customer inquiries via phone, email, and chat regarding personal insurance policies, claims, and billing questions. * Assist clients with policy changes, updates, and coverage options to ensure their needs are met effectively * Conduct outbound calls to follow up on client requests, renewals, or policy reviews to enhance customer engagement * Take incoming calls and quote and issue Auto, Home, Dwelling Fire, Boat, Motorcycle, and Antique Auto policies. * Assist the rest of the Brook Team quote and service Spanish Language customers. * Provide clear explanations of policy terms, coverage details, and claims procedures to ensure client understanding * Maintain organized records of all client interactions, policy updates, and service requests for seamless follow-up **Qualifications** * 2-5 years customer service insurance experience required. * Strong communication skills in English; bilingual abilities are a plus for serving diverse clients * Proficiency with Microsoft Office applications (Word, Excel) and familiarity with insurance software systems including Agency Management Systems and Rating systems. * Excellent phone etiquette with the ability to handle high call volumes efficiently * Exceptional organizational skills with attention to detail in data entry and record keeping * Ability to solve customer issues promptly through effective problem-solving techniques * Demonstrated ability to manage multiple tasks simultaneously while maintaining professionalism and accuracy * Experience with outbound calling, cash handling, and technical proficiency in computer use is required Join us as a Personal Lines Insurance CSR and become a key part of a team that values energetic service delivery, clear communication, and client satisfaction. Your dedication will help us build lasting relationships while advancing your career in a supportive environment committed to excellence! Pay: $45,000.00 - $60,000.00 per year Benefits: * Flexible schedule * Paid time off Work Location: In person