Hotel Manager

Hotel Manager **Company:** Sumas Holdings **Location:** North Cincinnati, Ohio **Employment Type:** Full-Time **Schedule:** Flexible, including evenings, weekends, and holidays as needed **Reports To:** Ownership / General Management About Sumas Holdings Sumas Holdings is a diversified hospitality and property management company committed to delivering reliable, high-quality guest experiences. We focus on operational excellence, strong customer relationships, and efficient property management. Our team members are encouraged to take initiative, collaborate across functions, and contribute to continuous improvement. Sumas Holdings supports professional growth and development, providing opportunities to build long-term careers in hospitality management. About the Role Sumas Holdings is seeking a motivated, hands-on **Hotel Manager** to oversee the day-to-day operations of our hotel in North Cincinnati, Ohio. The Hotel Manager will play a key leadership role in ensuring an exceptional guest experience, maintaining strong operational standards, developing employees, and supporting the financial performance of the property. This is a highly visible, hands-on management position. The ideal candidate is someone who leads by example, takes ownership of challenges, communicates effectively, and is willing to step in wherever needed to keep the hotel operating smoothly. The Hotel Manager will work closely with ownership and department leaders to improve guest satisfaction, operational efficiency, occupancy, revenue, and profitability. Key Responsibilities * Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, and guest services. * Lead, coach, schedule, and motivate hotel employees to maintain consistently high service standards. * Ensure a welcoming, professional, and consistent guest experience. * Monitor guest satisfaction, online reviews, complaints, and service recovery. * Address guest and operational issues promptly and make sound decisions in a fast-paced environment. * Maintain high standards for cleanliness, safety, appearance, and overall hotel presentation. * Monitor occupancy, room availability, staffing levels, and operational efficiency. * Assist with budgeting, payroll, purchasing, inventory management, and expense control. * Work with ownership and leadership to achieve revenue, profitability, and operational goals. * Recruit, train, onboard, and develop team members while maintaining accountability for performance. * Establish clear expectations and foster a positive, professional, and accountable workplace culture. * Ensure hotel policies, procedures, and applicable safety and regulatory requirements are followed. * Build and maintain positive relationships with guests, employees, vendors, and local business partners. * Support local marketing and business-development initiatives designed to increase occupancy and strengthen the hotel's presence in the community. * Coordinate with department leads to identify operational improvements and implement solutions. * Be visible and accessible to both guests and employees, particularly during busy periods and operational challenges. * Step into front-line responsibilities when necessary to support the team and maintain service levels. What We Are Looking For * Previous hotel or hospitality management experience preferred. * Strong leadership and people-management skills. * Excellent communication, interpersonal, and customer-service abilities. * Ability to multitask, prioritize effectively, and remain calm under pressure. * Strong organizational, analytical, and problem-solving skills. * Comfortable working with hotel operating systems, scheduling tools, point-of-sale systems, and basic financial reports. * Understanding of hotel operations, labor management, guest service, and cost control. * A hands-on management style and willingness to jump in wherever needed. * Professional attitude, strong work ethic, reliability, and high attention to detail. * Ability to build trust and accountability within a diverse team. * Ability to work a flexible schedule, including evenings, weekends, and holidays when required. What We Value At Sumas Holdings, we believe great hotel operations start with great people. We value managers who: * Lead by example. * Treat guests and employees with respect. * Take ownership rather than waiting to be told what to do. * Communicate clearly and consistently. * Solve problems quickly and professionally. * Hold themselves and their teams accountable. * Look for ways to improve the operation every day. Why Join Sumas Holdings? This is an opportunity to take an important leadership role within a growing hospitality and property management organization. The Hotel Manager will have a direct impact on the hotel's guest experience, team culture, operational performance, and financial results. We are looking for someone who wants to build something, develop a strong team, and grow with the organization over the long term. **If you are an energetic, accountable hospitality leader who enjoys being involved in the operation and making a measurable difference, we would like to hear from you.** How to Apply Please submit your resume along with a brief summary of your hotel management experience and why you believe you would be a strong fit for the Hotel Manager position at Sumas Holdings. **Sumas Holdings is an Equal Opportunity Employer.**