Operations Manager

**ASSIST U, INC.** **Operations Manager – Traffic Control & Flagging Services** **Position Summary** Assist U, Inc. is seeking an experienced, motivated, and results-driven Operations Manager to oversee the daily operations of our traffic control and flagging division. The ideal candidate will be a hands-on leader with strong management skills, extensive knowledge of traffic control operations, and a business development mindset. This position is responsible for overseeing field operations, coordinating personnel and resources, maintaining customer relationships, and ensuring compliance with industry standards. The Operations Manager must demonstrate strong leadership, accountability, and the ability to proactively identify areas for operational improvement and implement effective solutions. **Key Responsibilities** **Operations Management & Leadership** * Oversee daily traffic control and flagging operations, ensuring crews are properly staffed, equipped, and prepared to meet customer needs. * Lead, supervise, and develop operational personnel while maintaining clear expectations for performance, professionalism, and accountability. * Coordinate with scheduling personnel to manage workforce availability, daily assignments, and changing customer demands. * Monitor field performance through job site visits, ensuring quality service and compliance with company standards. * Proactively identify areas for operational improvement and develop and implement effective solutions. * Ensure accurate job documentation, equipment accountability, and effective communication between departments. **Traffic Control Planning & Safety** * Develop and produce Traffic Control Plans (TCPs) that meet applicable industry standards, regulatory requirements, and customer specifications. * Ensure operations comply with applicable work zone safety standards and company procedures. * Coordinate with safety personnel to address job site concerns, training needs, and compliance requirements. **Customer Relations & Business Development** * Build and maintain strong relationships with existing and prospective customers. * Address customer concerns promptly while ensuring consistent, professional service. * Identify opportunities to expand services, develop new business relationships, and support company growth. * Represent Assist U professionally during customer meetings, project discussions, and site visits. **Equipment & Resource Management** * Oversee company vehicles, traffic control equipment, and operational resources to ensure availability, proper maintenance, and accountability. * Monitor staffing and resource needs to support efficient daily operations. * Promote responsible use of company resources and maintain general awareness of operational expenses. **Qualifications & Experience** * 3–5 years of management or supervisory experience, preferably in traffic control, construction, utilities, or a related industry. * Previous hands-on experience and working knowledge of traffic control and flagging operations. * Experience developing Traffic Control Plans (TCPs). * Proven leadership, organizational, and problem-solving skills. * Ability to manage multiple projects and respond effectively to changing operational demands. * Strong communication, customer service, and relationship-building skills. * Business development experience or demonstrated ability to identify growth opportunities. * Experience working with union personnel is preferred. * Computer proficiency and familiarity with operational planning or scheduling software. * Valid driver's license and ability to travel to job sites and customer locations as needed. Pay: $85,000.00 - $105,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person