Senior Enrolled Agent / Tax Resolution Department Leader

**Senior Enrolled Agent / Tax Resolution Department Leader — $80K\+ Base \| Partial Remote → 100% Remote \| Build \& Lead the Department** **7\+ Years Hands\-On Tax Resolution Experience Required** **If you have ever thought, “I could run this department better,” this is your opportunity to do exactly that.** **Location:** Burbank / Glendale / Pasadena Area **Position:** Full\-Time **Compensation:** **$80,000\+ Base Salary \+ Additional Annual Bonus** **Work Structure:** Partial Remote, transitioning toward **100% remote work over time** **Experience:** **Minimum 7 years of hands\-on tax resolution experience required** **Experience Requirement** This is **not an entry\-level, transitional or learn\-on\-the\-job EA position.** We are only going to hire someone who has already spent years personally handling complex tax resolution matters and who is capable of **leading and building an entire department.** A minimum of **7 years of meaningful, hands\-on IRS tax resolution experience is required**, with consideration given to exceptional candidates whose demonstrated expertise materially exceeds their years. Qualified applicants will **demonstrate a case\-based evaluation during the interview.** Demonstrated technical judgment, case analysis and resolution strategy — **not simply résumé tenure — will determine qualification.** An EA credential by itself is not enough for this position. We are hiring an experienced tax resolution professional who can **perform the work, evaluate difficult cases, exercise strong judgment and lead other professionals doing the same work.** **Build the Department — Not Just Work in It** You will be the **architect of the tax resolution department.** You will help establish and implement its: * Processes and procedures * Case\-management standards * Client communication standards * Workflow and quality controls * Training systems * Technology and software * Staffing structure * Department culture As the department expands, you will participate in hiring your staff, train and manage team members, oversee case flow and help determine how the department operates. We are only going to hire someone capable of **leading the department, not merely performing the duties of an EA within it.** If you have worked inside tax resolution companies and repeatedly thought: **“There is a better way to do this.”** This position gives you the authority and responsibility to help build that better system. **Customer First — With Sound Business Judgment** We operate with a **Customer First philosophy.** That means protecting the client's interests, understanding their circumstances, communicating with empathy and providing strong representation. It also requires the judgment to balance excellent client service with the realities of operating an effective business and department. The person we hire must demonstrate a sensible balance between: * Empathy for the client's circumstances * Protecting the client's interests * Providing honest and realistic advice * Delivering a strong client experience * Moving cases forward efficiently * Maintaining appropriate professional boundaries * Understanding the practical realities of operating a successful business The strongest candidates will understand how to advocate for the client and deliver an excellent experience **without sacrificing the efficiency, structure or sustainability of the department.** **Technical Experience** You should already be highly comfortable with: * Reviewing IRS transcripts * Offers in Compromise * Installment Agreements * Currently Not Collectible status * Penalty abatement * IRS collection procedures * Individual and business tax resolution * Client financial analysis * Determining appropriate resolution strategies * Communicating and negotiating with IRS personnel * Identifying problems and opportunities within a client's overall tax situation * Explaining complicated matters clearly to clients * Managing cases independently * Supervising and guiding less experienced staff * Maintaining strong case quality and client communication standards **Active Enrolled Agent credential required.** **CAF number and PTIN required.** This position is for someone who already possesses the technical knowledge and judgment necessary to handle sophisticated tax resolution work while helping lead the people performing it. **Remote Work** This position will initially require meaningful in\-office participation while the company, department and processes are being established. We are building the department around a progression toward a **predominantly remote and ultimately potentially 100% remote working structure.** As the department becomes established and demonstrates consistent performance, the position can transition to approximately **four remote days per week**, followed by the ability to operate **100% remotely** when the structure supports it. The remote system must operate at a high level across: * Clients * Case management * Communication * Staff management * Company operations Even within a predominantly or fully remote structure, **training new members of staff and periodic in\-office meetings will take place as needed.** **Work\-Life Balance Matters** We are **not building a company around 10\- or 12\-hour workdays.** We expect strong performance, professional responsibility and excellent results, but we also believe highly capable people working intelligently and efficiently should be able to produce excellent work within a reasonable workday. The systems and processes within this department should be designed to: * Eliminate unnecessary repetition * Reduce wasted effort * Improve efficiency * Use technology and AI where appropriate * Keep experienced professionals focused on work that actually requires their expertise The same philosophy should extend to the staff you eventually hire and manage. **High standards and strong production should come from better systems and better judgment — not unnecessary hours.** **A Different Kind of Tax Resolution Environment** We are deliberately building this company differently from the traditional high\-volume, turn\-and\-burn tax resolution model. Experienced professionals need enough time, support and authority to properly evaluate cases and develop the best available strategy. Our philosophy is: **Customer First. Quality Representation. Reasonable Workloads. Efficient Systems. Professional Autonomy. Work\-Life Balance.** As case volume grows, administrative and client\-service functions will increasingly be handled by appropriate support staff so that you can remain focused on the work requiring your experience, leadership and professional judgment. **Compensation \& Growth** * **$90,000\+ annual base salary** * **Additional annual bonus** * Paid Time Off * Paid holidays * Monday–Friday schedule * Approximately 40 hours per week * Partial remote work progressing toward predominantly or fully remote work * Significant leadership responsibility * Long\-term compensation growth as the company and department expand We do not view the starting salary as a stagnant number. As the company reaches meaningful milestones, the department grows and your responsibility increases, **your compensation will have the opportunity to grow with it.** This position is intended for someone who wants to build something and remain part of what they helped create. **Tax Software Experience** When applying, please tell us: * Which tax resolution or tax\-related software platforms you have used * Which platform or combination of platforms you prefer * Why you prefer them * What you believe those systems do particularly well * What you believe they do poorly We want the person leading this department to participate in determining the technology and operating systems we use rather than simply inheriting a predetermined platform. **Who This Position Is For** This position is for an experienced tax resolution professional who: * Has approximately **7\+ years of hands\-on tax resolution experience** * Can independently analyze complicated IRS matters * Can demonstrate strong resolution strategy during a case\-based interview * Has the judgment and experience to lead other tax professionals * Can build and improve departmental systems and processes * Believes strongly in excellent client service * Understands how to balance client advocacy with sound business judgment * Wants substantial responsibility and a long\-term leadership role We are hiring someone who already knows how to do the work and is ready to help determine **how the entire department should do it.** Please submit your résumé along with a brief description of your tax resolution experience and the tax software platforms you have used and prefer. Work Location: In person Pay: $80,000\.00 \- $90,000\.00 per year Work Location: In person