Senior Retail Domestic & International Training Specialist

**Senior Retail Domestic & International Training Specialist** **Qualifications** * Bachelor's degree in Educational Sciences, Business Administration, Human Resources Management or a related field, * Minimum 4 years of experience in Human Resources, store training, sales training or corporate training within the retail sector, * Preferably experienced in international / overseas training processes, * Knowledgeable in training program design, adult learning techniques and assessment & evaluation methods, * Experienced in training needs analysis and training program management, * Well-versed in onboarding and employee development processes, * Knowledgeable in sales techniques, customer experience and store operations, * Familiar with Learning Management Systems (LMS) and SAP HR modules, * Comfortable working actively in the field with store employees, conducting observations and coaching, * Strong presentation skills and ability to represent the company, * Detail-oriented and solution-focused, * Advanced proficiency in MS Office (especially Excel and PowerPoint), * Advanced level of English, * Strong communication, relationship management and feedback skills, * Results-oriented, positive, eager to learn and a team player, * No restrictions on domestic and international travel, * Residing in Istanbul. **Job Description** * Manage end-to-end all processes of training programs for domestic and international dealers and corporate stores, from planning and development to organization and delivery, * Ensure the Retail Training model and standards are fully implemented across domestic and international stores, subsidiaries and dealerships, * Conduct training needs analyses together with relevant regional and country managers, identify training requirements and plan accordingly, * Run the planning, organization and participant processes of trainings within the Retail School, and keep the training calendar up to date, * Develop international training presentations and documentation, and design new training programs in both classroom and online formats, * Plan trainings via Learning Management Systems (LMS), manage test and survey processes, and ensure training records are maintained in the system, * Prepare, implement and follow up the Store Onboarding Program for new employees in domestic and international stores, * Launch online development programs for international employees who are candidates for promotion, * Observe sales processes on-site in stores and provide one-on-one feedback and coaching to employees on sales, product knowledge and customer experience, * Analyze training participation, test results and effectiveness data, assess the impact of trainings on sales and customer experience, and prepare KPI reports, * Coordinate processes with domestic and international third-party training providers, * Manage training content, the training activity newsletter and the training archive, and contribute to conveying company values to employees through trainings.