Intake Specialist

Summary At the Cantú Law Firm, we take pride in providing quality legal services with integrity and respect for our clients. We strive to consistently keep our clients informed of updates with their case and are dedicated to ensuring our clients’ current and future needs are taken care of. The office is seeking a motivated professional with excellent customer service skills, strong work ethic, integrity and attention to detail. As the Intake Specialist, you work closely with the attorneys, administrators and other staff to assist in developing client cases Essential Functions: · Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. · Greet persons entering the firm, determine nature and purpose of visit, and direct or escort them to specific destinations. · Perform duties, such as ensuring conference room refreshments are always stocked, straightening chairs for the conference room or reception area. · Schedule appointments for the main conference room and maintain and update appointment calendar. · Interviews potential clients and gathers crucial information to build case. · Follows up on approved potential cases and coordinates calls with attorneys when necessary. · Creates electronic case files for all PNC’s. · Ensure PNC e-mails are followed up with and assign cases to correct staff. · Drafting contracts and saving executed contracts in the appropriate folder. · Meets with assigned attorneys at a minimum of once per week to conduct insurance trace. · Obtains Police reports. Follows up and saves all police reports. · Sends out monthly list to referring attorneys of current case status. · Receives monthly updates on all cases sent out to referring attorneys and notifies appropriate staff of case status. · Collect, sort, distribute, mail. Checks daily incoming mail, fax, and e-mails and scans correspondence into correct folders and e-folders. · Affix postage to letters, or stamp materials, using postage meters when necessary. · Take mail to the post office when instructed. · Other duties as assigned. Education/ Knowledge/Licensure: * High School Diploma or equivalent. * Some college, technical school or combination related experience and/or training preferred Skills: * Customer service experience * **Ability to read, write and speak Spanish** * Minimum 45 WPM typing speed * Excellent telephone, communication, and active listening skills * Ability to work well with others as a team * Has professional manner and high energy level, exhibits a positive attitude * Multi-tasking skills and the ability to work well under pressure * Strong organizational skills, attention to detail, must be able to multi-task and work under pressure * Reliability and dependability * Problem analysis and problem-solving * Ability to always maintain client confidentiality Experience: * Personal injury experience preferred Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: * 401(k) * Health insurance * On-the-job training * Paid time off Ability to Commute: * San Antonio, TX 78249 (Required) Ability to Relocate: * San Antonio, TX 78249: Relocate before starting work (Required) Work Location: In person