General Manager

**Job Title:** General Manager **Location:** San Jose, CA **Pay Range:** $85,000–$95,000/ annually \+ potential to participate in bonus program Actual compensation will be determined based on experience, skills, and internal equity. **Employment Type:** * Full\-time * Salaried, **Exempt** **About Us:** At **Supreme Dumplings**, we proudly deliver moments of joy to our guests, team members, and the communities we serve. We are dedicated to providing the most authentic Xiao Long Bao and other small bites of happiness through exceptional quality, service, and value. We are a Taiwanese restaurant deeply rooted in tradition and craftsmanship. Our specialty, **Xiao Long Bao (小籠包)**—meaning "little dumpling in a basket"—dates back over 1,000 years to China’s Song Dynasty. This iconic steamed dumpling, cooked traditionally in bamboo baskets, has been perfected over centuries by different regions of China and is now lovingly crafted in our kitchens to offer an unparalleled authentic experience. Our commitment to quality, exceptional service, and creating memorable dining experiences is at the heart of everything we do. We take pride in bringing the rich heritage of Taiwanese cuisine, ensuring every bite tells a story of tradition, passion, and culinary excellence. **Position Overview:** As the **General Manager**, you will oversee all aspects of restaurant operations, ensuring excellence in food quality, service standards, and operational efficiency. You will lead and develop teams while fostering a positive, compliant, and high\-performing workplace culture. **Key Responsibilities:** **Operational Leadership** * Lead and manage day\-to\-day restaurant operations, including staffing, scheduling, inventory management, and quality control * Ensure operational consistency and adherence to company standards **Guest Experience** * Uphold exceptional customer service standards * Create a welcoming and memorable dining experience for all guests **Financial Management** * Oversee budgeting, labor controls, and cost management * Analyze financial performance, including P\&L statements, to drive profitability **Team Development** * Recruit, hire, train, and mentor management and hourly team members * Foster a culture of accountability, teamwork, and professional growth **Marketing \& Community Engagement** * Collaborate with leadership and marketing teams on promotions, events, and community engagement initiatives **Compliance \& Safety** * Ensure compliance with Washington State labor laws, wage\-and\-hour requirements, and scheduling practices * Maintain compliance with health department regulations, food safety standards, and company policies **Qualifications:** * **5\+ years of restaurant management experience**, preferably in a high\-volume or full\-service environment * Proven leadership ability with experience managing and developing teams * Strong financial acumen, including budgeting, P\&L analysis, and cost controls * Excellent communication and interpersonal skills * Knowledge of food safety standards, health regulations, and compliance requirements * Ability to work flexible schedules, including evenings, weekends, and holidays * Ability to perform essential job functions with or without reasonable accommodation **Preferred Qualifications:** * **ServSafe Certification** (required or ability to obtain and maintain) * Bilingual in Spanish or Cantonese **preferred** for guest and team communication, but not required. * Multi\-unit or high\-volume restaurant experience **Benefits \& Other Compensation:** Eligible employees may receive a comprehensive benefits package, with the employer covering 90% of the premium: * Medical, dental, and vision insurance * Paid Time Off * Bonus opportunities available based on performance * Employee meals and discounts * Opportunities for career growth and professional development * Eligibility and benefit offerings may vary based on position and tenure Supreme Dumplings is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected under applicable federal, state, or local law.