Client Onboarding Specialist

**About Us** Limits Express is a fast growing e-commerce and logistics company helping clients build and scale their online businesses across multiple marketplaces, including Walmart, eBay, Poshmark, Mercari, and other platforms. As our company continues to expand, we are looking for a highly organized and professional Client Onboarding Specialist to guide new clients through the onboarding process and ensure they have a smooth and successful experience from day one. This position plays a critical role in the client journey and serves as one of the first major points of contact after a client joins our company. Top performers will have opportunities for increased compensation, leadership opportunities, and long-term career growth as the company continues to expand. **Position Overview** We are seeking a Client Onboarding Specialist to manage the onboarding experience for new clients from start to finish. This individual will be responsible for guiding clients through account setup, answering questions, coordinating documentation, conducting onboarding calls, and ensuring clients successfully complete the onboarding process. The ideal candidate is highly organized, professional, confident on phone and video calls, and able to manage multiple clients and tasks simultaneously. This role requires strong communication skills, attention to detail, and the ability to provide a positive experience while keeping clients informed throughout the process. **Responsibilities** * Conduct onboarding calls with new clients * Guide clients through account setup and onboarding requirements * Answer client questions throughout the onboarding process * Coordinate and track onboarding progress for multiple clients * Maintain accurate records within our CRM systems * Follow up with clients regarding missing information or required documentation * Communicate proactively with clients to ensure they remain informed * Create and manage group chats and communication channels with clients * Work closely with internal teams to ensure smooth onboarding transitions * Ensure clients are successfully onboarded and prepared for the next stage of operations * Maintain a professional and positive client experience throughout the onboarding process **Qualifications** * Excellent communication and interpersonal skills * Comfortable speaking on phone and video calls * Strong organizational and time management skills * Ability to manage multiple clients and tasks simultaneously * Strong attention to detail * Professional demeanor and presentation * Ability to explain processes clearly and confidently * Self-motivated and capable of working independently * Experience in customer service, onboarding, account management, sales support, or client-facing roles preferred * Experience with CRM systems is a plus **What We Offer** * Competitive compensation * Performance-based pay increases * Growth opportunities within a rapidly growing company * Direct access to company leadership * Fast-paced and entrepreneurial work environment * Long-term advancement opportunities * Opportunity to play a key role in the company's growth We are looking for someone who enjoys helping people, thrives in a client-facing environment, and takes pride in creating an exceptional onboarding experience. If you are organized, professional, and eager to grow with a fast-moving company, we would love to hear from you. Pay: $58,240.00 - $72,800.00 per year Benefits: * Paid time off Work Location: Remote