Old Mutual Zimbabwe Is Hiring: Contact Centre Agent

**Disclaimer:**ApplyNow is an independent opportunities platform and is not affiliated with the hiring organisations unless otherwise stated. We do not charge application fees or guarantee recruitment outcomes. Applicants should verify all details, deadlines and application requirements through official sources before applying. # Contact Centre Agent Vacancy at Old Mutual Zimbabwe - Harare **Old Mutual Zimbabwe** is recruiting a **Contact Centre Agent** to join its team in Harare. The successful candidate will be responsible for delivering excellent customer service, responding to enquiries, resolving complaints, processing customer requests and maintaining positive customer relationships. This is a **full-time opportunity** for individuals with strong communication, customer service and interpersonal skills. ## Vacancy Summary - **Organisation:** Old Mutual - **Position:** Contact Centre Agent - **Job Requisition ID:** JR-84964 - **Location:** Harare, Zimbabwe - **Employment Type:** Full-time - **Closing Date:** 3 November 2026, 23:59 - **Application Method:** Online through Old Mutual Careers Portal ## About Old Mutual Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending. The organisation is rooted in its purpose of *Championing Mutually Positive Futures Every Day* and believes that a great customer experience is anchored in a great employee experience. ## Job Description To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services. ## Key Responsibilities ### 1. Product/Service Information Provide advanced product/service information. ### 2. Customer Order Processing Record and process customer orders, selecting the most appropriate approach based on predefined options. ### 3. Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. ### 4. Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints. ### 5. Customer Relationship Management (CRM) Data Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities. ### 6. Customer Needs Clarification Interview the customer, following a multilevel sales script, to clarify the customer’s requirements. ### 7. Renewals Provide exceptional service to customers to encourage continued use of the organization’s products/services. ### 8. Operational Compliance Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. ### 9. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. ## Required Skills Old Mutual has identified the following skills for this position: - Consultative Selling - Customer Complaint Management - Customer Feedback Management - Customer-Focused - Customer Relationship Management (CRM) Software - Customer Service - Customer Service Operations - Customer Understanding - Data Management - Digital Consumer Engagement - Identifying Sales Opportunities - Probing Questions - Sales Data Management - Strengthening Customer Relationships - Upselling ## Key Competencies Candidates should demonstrate the following competencies: - Action Oriented - Communicates Effectively - Customer Focus - Decision Quality - Ensures Accountability - Instills Trust - Interpersonal Savvy - Nimble Learning ## Education Requirements The vacancy lists the following education levels: **NQF Level 3 & NQF Level 2 - Below school leaving.** No additional academic qualifications or minimum years of experience are specified in the published vacancy. ## How to Apply Interested candidates should submit their applications through the **official Old Mutual online recruitment portal.** - **Closing Date: 3 November 2026 at 23:59.** - **Job Reference:** JR-84964 - **Apply Online: Apply for Contact Centre Agent - Old Mutual Careers** Applicants should complete the online application process before the closing date.