Econet Wireless Zimbabwe Hiring: Head – AI Data Services and BPO Transformation

# Econet Wireless Zimbabwe Hiring! **Econet Wireless Zimbabwe** is inviting applications from suitably qualified and experienced professionals for the position of **Head - AI Data Services and BPO Transformation**. The opportunity is aimed at an experienced leader capable of building and scaling AI-supported data services, business process outsourcing (BPO) operations and commercially viable digital solutions. The successful candidate will lead the development of a new growth engine, combining business development, operational excellence and AI-supported service delivery. ## Vacancy Info - **Position:** Head - AI Data Services and BPO Transformation - **Organisation:** Econet Wireless Zimbabwe - **Business Unit Referenced:** OmniContact - **Location:** Zimbabwe - **Qualification:** Degree in Business Management, Commercial, Marketing, Sales or equivalent - **Closing Date:** 30 October 2026 - **Application Email: careers@econet.co.zw** ## Job Purpose The Head of AI Data Services and BPO Transformation will create and lead this new growth engine. The role will win business, develop commercially viable service models, and build the operational capabilities required to deliver high-quality data labelling, annotation, validation, human-in-the-loop and AI-supported customer operations at scale. The successful candidate will combine commercial leadership with enough understanding of AI data operations to translate customer needs into secure, measurable and profitable services. This is a market-building and business transformation role with clear accountability for revenue, pipeline, new propositions, delivery readiness and margin. ## Key Responsibilities - Own the go-to-market strategy, sales pipeline, revenue plan and gross-margin performance for AI data services and next-generation BPO. - Identify and pursue opportunities with AI companies, hyperscalers, technology platforms, enterprises, governments and research institutions. - Represent OmniContact at relevant industry forums and position the company as a trusted African partner for responsible AI data operations. - Develop senior client relationships and lead discovery, solution shaping, proposals, commercial negotiations and contract closure. - Create a portfolio of productised services covering data annotation, transcription, translation, data classification, model evaluation, red teaming, reinforcement learning from human feedback and human-in-the-loop operations. - Develop specialist propositions leveraging OmniContact’s African presence, multilingual capability and customer-service experience including African Language datasets and culturally informed model evaluation. - Define pricing models such as per task, per labelled item, per productive hour, dedicated team, managed service, outcome-based fee and platform-plus-service. - Design the end-to-end delivery model covering client intake, work decomposition, workforce allocation, annotation guidelines, quality assurance, exception handling, reporting and continuous improvement. - Ensure compliance with applicable privacy, data-protection, labour, intellectual-property and client confidentiality requirements. - Implement secure access controls, data segregation, audit trails, clean-room practices where required, and controls for sensitive or harmful content. - Build and lead a cross-functional team spanning commercial, solution design, operations, quality, training and workforce management. ## Qualifications, Skills and Experience Applicants should possess the following: - Degree in Business Management, Commercial, Marketing, Sales or equivalent. - Postgraduate qualification in business, technology, data science or a related field. - 6-8 years’ experience in a similar or related environment and operating at decision making levels. - Senior commercial or general-management experience in BPO, technology services, data operations, AI services, digital platforms or a closely related sector. - Demonstrated success in originating, shaping and closing enterprise business, including complex managed-service or outsourcing contracts. - Experience building a new service line, entering a new market, or materially changing an established business model, selling cross-border services from Africa and managing distributed or multilingual workforces will be an added advantage. - Strong commercial and financial capability, including pricing, business cases, contract economics, forecasting and profit-and-loss management. - Working understanding of AI and machine-learning data workflows, with the ability to engage credibly with technical and business stakeholders. - Experience in designing scalable operations with measurable quality, productivity, security and service levels. ## Equal Opportunity Employment Econet Wireless Zimbabwe strongly encourages **specially abled candidates** to apply. ## How to Apply - Interested and suitably qualified candidates should submit their CVs via email to: **careers@econet.co.zw** - **Closing Date: Friday, 30 October 2026** Applicants should ensure their CVs demonstrate relevant leadership experience, commercial achievements and knowledge of AI data services or BPO operations.